The Art of Leadership: Growing Individuals, Teams and the Organization Presented By: Brenda Morris Karen Becton-Johnson For ABMTS Conference August 2012

What is Management? Problem solving Problem solving Analyzing information, deciding the best solution Analyzing information, deciding the best solution Making decisions Making decisions

What is Leadership Influences group- and effects the way goal are accomplished, Sets goals, plan Influences group- and effects the way goal are accomplished, Sets goals, plan Inspires group- independence, excellence, competition Inspires group- independence, excellence, competition

The Difference Between Leadership and Management? Managers implement processes to get a task accomplished Managers implement processes to get a task accomplished Leaders influence the task accomplishers to control the way a task is accomplished. Leaders influence the task accomplishers to control the way a task is accomplished.

Leaders… Inspire Inspire Influence Influence Build Trust Build Trust Personal Accountability Personal Accountability

Foundations for Success

13 Leadership Behaviors People Focus People Focus –Personal Leadership Self development Communication Political Savvy –Leading Others Relationship Management Group Leadership Customer Focus Managing Performance

13 Leadership Behaviors Results Focus Results Focus -Leading Improvement Change Management Innovation and Risk Management Achievement Orientation -Business Results Problem Solving & Decision Making Leveraging Resources Strategic Planning & Implementation & Implementation

Leaders… Inspire Inspire Influence Influence Build Trust Build Trust Personal Accountability Personal Accountability

Leading When Not in a Position of Authority YOU – 4F club YOU – 4F club WIIFT WIIFT Inclusion Inclusion Golden Rule Golden Rule Platinum rule Platinum rule Communication- LISTEN Communication- LISTEN Recognition Recognition

Attitudes Necessary for PERSONAL SUCCESS Authentic You Authentic You Communicate Communicate Inclusion Inclusion Empowerment Empowerment Accountability Accountability Model the Behavior Model the Behavior Trustworthy Trustworthy

Attitudes Necessary for PROFESSIONAL SUCCESS 1. Be in Service to others without expecting anything in return 2. Be dedicated to the highest standards of performance, teamwork and communication 3. Be open and adaptable 4. Keep commitments and agreements 5. Expand your role to support your organization, community or family 6. Be a valued resource to others 7. Be dedicated to self-improvement and professional development 8. Use obstacles and challenges as opportunities for improvement 9. Engage and include others when making decisions or changes 10. Acknowledge and value the contributions of others

How to Operate and Maintain a MOTIVATIONAL CLIMATE Authentic You Authentic You Listen Listen Learn Learn Relationships Relationships Keep giving feedback/coach the outcome Keep giving feedback/coach the outcome Get input from others Get input from others Lead from the front Lead from the front Tell the truth Tell the truth Manage your boss Manage your boss Recognize people through responsibility and advancement Recognize people through responsibility and advancement

Personal Accountability/Responsibility (extends beyond titles) Being able to be counted on by yourself and others – Accountability Being able to be counted on by yourself and others – Accountability Being able to be respond - Responsibility Being able to be respond - Responsibility

Responsible –Accountable (NOT) Not doing what you say Not doing what you say Not asking for help Not asking for help Blaming Blaming Complaining Complaining Naysayer Naysayer Focusing on personal success Focusing on personal success Mediocrity Mediocrity Not owning your mistakes Not owning your mistakes Expecting to be rewarded for doing your job Expecting to be rewarded for doing your job

How to Create a Culture of Accountability and Gain Buy-in and Support Model the behavior (Lead from the front) Model the behavior (Lead from the front) Create a joint vision Create a joint vision Listen (Pay attention) Listen (Pay attention) Communicate consciously Communicate consciously

Questions??? IDEAS???