NYS Forum Webmasters’ Guild Mobile Web and Mobile Apps in Government Design, Development, and Deployment Dec 3, 2010

2 Agenda Opening – NYS 508 Accessibility Testing (9:00 – 9:20) Main Presentations – Overview of Mobile for Today’s Session (9:20 – 9:35) – The Apple iOS Mobile Developer Process (9:35 – 9:50) – Android Development using Adobe Air (9:50 – 10:10) – NYS DOT 511 Mobile App (10:10 – 10:30) – NYS Senate Mobile App for Android, iPhone, iPad (10:30 – 10:50) Q & A (10:50 – 11:20) – Panel Discussion with Audience

3 3 Overview of Mobile for Today’s Session What We Won’t be Emphasizing: – Deploying mobile devices to agency staff – Which devices to pick? , office integration? – Security for mobile hardware and software – Accessibility issues with mobile – Privacy, terms of service, mobile analytics – Mobile development for Internal vs. External audiences

4 4 Overview of Mobile for Today’s Session What We Will be Emphasizing: – Key characteristics of mobile web – How do we define mobile? What makes it different? What are its distinguishing features? How to get started. – Trends in mobile – What’s been happening? Where is it headed? Why should we care? What does it mean for webmasters? – Actual case examples of mobile development in NYS – from prototypes to deployment; single platform, multi platform, working with vendors, doing it in-house

5 5 Overview of Mobile for Today’s Session How do we define mobile? – “The Mobile Web refers to the use of Internet-connected applications, or browser-based access to the Internet from a mobile device - such as a smartphone or tablet PC - connected to a wireless network”... from Wikipedia – Two major distinctions: – Mobile website – Website created specifically for mobile devices; accessible through mobile browsers, no download or installation required – Mobile app - Application designed to run on a specific mobile device; download and installation required

6 6 Overview of Mobile for Today’s Session Mobile Website vs. Mobile App Feature Portability Findability Distribution User Experience Performance Mobile Website Not device or browser specific; but variations will occur Search engines, links, as with any web site Available to anyone on web Depends on device, browser, HTML5, CSS3, JavaScript Depends on device, browser, and design Mobile App Needs to be developed or ported to each platform Searchable thru various app stores, more difficult than web Depends on app store policy and approvals Designer/developer has full control over interface High performance thru app code that runs on device

7 7 Overview of Mobile for Today’s Session What Characterizes the Mobile Web? – It’s mobile – Geo-location, user is moving, may be important – Dynamic, unpredictable locations (often noisy) – Speeds are typically slower, power less than desktop – Tasks are focused, few, frequent, short, and immediate – Devices are in flux and different – Multiple display sizes and capabilities – Varying levels of support or non-support for software, plug-ins – Interoperability and usability problems – Fragmentation of devices, operating systems, and browsers – Display size, input options, multitasking

8 8 Overview of Mobile for Today’s Session What is a Wireless, Mobile Device? iPad Smartphone Kindle Tablet Cellphone/PDA Car Electronics: GPS, ABS, A/V Mobile Video Home Entertainment Games Wireless Home Appliances?

9 9 Overview of Mobile for Today’s Session What are the Main Mobile Operating Systems? Apple (iOS) - closed source, proprietary Developer's page at Google (Android) - open source Developer's page at Palm/HP (webOS) - closed source, proprietary Developer's page at Microsoft (Phone 7) - closed source, proprietary Developer's page at Nokia (Symbian/Meego) - open, public license Developer's page at RIM (BlackBerry) - closed source, proprietary Developer's page at

10 Overview of Mobile for Today’s Session What are the Main Tablets? iPad (Apple) 9.7", 1024 X 768; Wi-Fi, 3G, App Store; no camera, Flash, multitasking or USB; 1Ghz processor, 256K RAM, GPS only in 3G model; iOS 3.32 now,iOS4.2 (to be released in Nov 2010) promises multitasking, printing, and other enhancements. Slate 500 (Hewlett-Packard) business focused; 8.9", 1.86 Ghz processor, 2G RAM (v. 258Mb for iPad), Wi-FI, no 3G, SD card slot, USB port and docking connector; front and rear cameras; touch, pen, and software keyboard; Windows 7 HP Hurricane (Hewlett-Packard) slated for 2011 release; uses Palms's webOS, possibly pre-empt the HP's Slate, described above Galaxy Tab (Samsung) 7", 1024 X 600; 3G, Wi-Fi, and Bluetooth® 3.0, 1Ghz processor, 512K RAM, Android OS 2.2; front and rear cameras, Flash 10.1; multitasking; HD video; GPS; Verizon; available Nov 2010 PlayBook Tablet (BlackBerry) 7.4";Wi-Fi, no 3G; BlackBerry OS; 1Ghz processor, 1G RAM, true multitasking; Flash, AIR, Java; scheduled for release in early 2011 Google Verizon Chrome OS Tablet To be released Nov 26, 2011 (Black Friday), delayed to 2011?; 1280 X720; Wi-Fi, Bluetooth, GPS

11 Overview of Mobile for Today’s Session Trends in the Mobile Web – Mary Meeker, Morgan Stanley analyst: the world is currently in the midst of the fifth major technology cycle of the past half a century... The current cycle is the era of the mobile Internet... within the next five years “more users will connect to the Internet over mobile devices than desktop PCs.” See

12 Overview of Mobile for Today’s Session Trends in the Mobile Web – Tablets and Mobile Apps are number 1 on Gartner's list of top 10 technologies that enterprises should invest in for the coming year. – (Mobile apps was number 7 last year; tablets weren't on the list.) – Gartner says that by the end of 2010, 1.2 billion people will carry smartphone handsets as well as tablets See Mobile-Cloud-Computing-to-Top-Gartner-2011-Tech-List / Mobile-Cloud-Computing-to-Top-Gartner-2011-Tech-List /

13 Overview of Mobile for Today’s Session Good Examples of Mobile in Government – Arkansas (mobile payment processing) – – Salem, MA (official guide iPhone app) – City-mulls-mobile-app-for-services-tourism-app-already-in- place City-mulls-mobile-app-for-services-tourism-app-already-in- place – USA.gov lists 23 mobile apps from different federal agencies –

14 Overview of Mobile for Today’s Session Additional Resources – WebContent.gov Mobile Apps page – – New York State Mobile Users Group –

15 Questions Jim Costello Center for Technology in Government, University at Albany