Division of Building Safety Workload and Staffing Issues Associated Builders & Contractors Division of Building Safety January 14, 2014

Introduction  Recession hits in 2007  Reduced staff from 166 to 88 (Over 2 years)  Economy slowly rebounding  One-Stop Permitting success  Regulatory Streamlining Task Force  Build on customer service focus  Service demands creating workload issues in key areas

Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

Single Family Residential Permits – Region (5-years) Permit History

Single Family Residential Permits Permit History Historical Average (10 years) 3,600 Permits Per Year

Multi Family Residential Permits Permit History Historical Average (10 years) 679 Permits Per Year

Commercial Building Permits Permit History Historical Average (10 years) 1,300 Permits per/year

Single Family Permit Valuation Permit History

Building Fund Revenue Permit History

Building Fund Revenue Permit History

Building Fund Revenue Permit History Staffing reduced during

Building Division Staffing Levels Demand for Services

Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

Number of Lobby Customers Demand for Services

Number of Building Customers Demand for Services

Building Safety Inspections Demand for Services

On-line Services Demand for Services

 Tracked permitting activity  Permitting activity up - staffing relatively flat  Management strategies to date:  Overtime  Casual Labor  Contract Labor

Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

Customer Expectations  One-Stop and Regulatory Streamlining Task Force brought “Customer Service” focus  Permitting System & Management tools  Customer Service Metrics – Wait times – Plan review turn-around time – Hold-over inspections

Average Customer Wait Times Customer Expectations

Commercial Plan Review – New Construction Customer Expectations

Commercial Plan Review - Alterations Customer Expectations

Carry-over Inspections Customer Expectations

Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

Key Program Area Needs  Permit Analysts (2 Positions) – Improved customer service in Lobby Customer sign-in and routing Application checklists / preliminary sufficiency Reduce customer frustrations and wait times Improve efficiency downstream

Key Program Area Needs  Senior Permit Analysts (2 Positions) – Fast Track Online Services 33% increase from prior year Direct additional customers to portal and provide training Support expanded services available later this year – Document Management Reduce high level of paper flow Improved records management during review and for public records Lead transition to paperless environment

Key Program Area Needs  Commercial Plan Reviewer (1 Position) – Plans review turnaround time and customer wait time exceed desired levels – Permitting activity increasing – Architectural reviews important Land development code Conditions of approval from DRC, PZC, BCC

Key Program Area Needs  Inspector (2 Positions) – Carry-over inspections increasing – Maximum reasonable load is 18 inspections Currently at inspections per day – Building and Electrical – greatest need – Managing with overtime

Key Program Area Needs  Anticipated Fiscal Impact of Positions 2 Inspectors $120,000 2 Senior Permit Analysts $ 98,000 2 Permit Analysts $ 85,000 1 Plans Reviewer $ 60,000 7 Total positions$363,000  Division revenue stable and reserves healthy

Key Program Area Needs  Support and outreach – Home Builders Association – Regulatory Streamlining Task Force – Building Code Board of Adjustment & Appeals – Associated Builders & Contractors Presentation on January 20, 2014

Presentation Outline  Permit History  Demand for Services  Customer Expectations  Key Program Areas & Needs  Summary

Summary  Economic recovery reflected in permitting activity and staff workload  Managing division operations taking on “customer service” focus  Proposed staffing plan addresses critical needs: – Lobby services – Plans review and inspections – Technology and document management  Budget amendment at January 28 BCC meeting

Division of Building Safety Workload and Staffing Issues Associated Builders & Contractors Division of Building Safety January 14, 2014