Unit 2 – Business Operations Chapter 7 Manager As Leader General Business Unit 2 – Business Operations Chapter 7 Manager As Leader

Text Book Pg. 86 Pg. 87 Computer Solutions for Disabilities Focus on Real Life

Leadership Ability to influence individuals & groups to accomplish important goals People may be the most important resource Expensive to hire, train & pay Usually highest expense for company

Human Relations Way people get along with each other Manager is effective if: Get employees to work together Goals of company accomplished

Leadership Characteristics Understanding Initiative Dependability Judgment Objectivity Confidence Stability Cooperation Honesty Courage Communications Intelligence Class list leadership characteristics on their own (5 min)

Managers & Leaders Must work well with people More than ½ time spent interacting Employees, customers, other business people & managers Human relation skills determine success

Manager Skills Self understanding Understanding others Communications Team building

Self Understanding Understand own strengths & weaknesses How you make decisions How you get along with others Can’t be unfair or unpredictable

Understanding Others Notice similarities of people Know each persons: Rather than focus on differences Know each persons: Strengths & weaknesses Skills & abilities

Communications Understandable words Meaningful to receiver Specific Good listener Respectful

Communications Formal Informal Established & approved by company Letters, memos, e-mails Informal Common, but unofficial Chatting at lunch

Communications Internal External Managers, employees, work groups Employees to customers Company to suppliers Company to company

Communications Vertical Horizontal Up or down in company Manager to employee Horizontal Across same level Manager to manager

Communications Oral Written Body Language Word of mouth Letters, memos, reports, e-mails Body Language Shows interest or locks out another

Team Building Help employees get along Identify problems Understand each other Understand responsibilities Combine skills Identify problems Solve quickly

Job Satisfaction Skills used Interesting jobs Income & benefits Manager who supports Manager who problem solves

Job Dissatisfaction Boring job Poor working conditions Doesn’t use skills or fulfill Poor working conditions Ineffective communication Lack of positive recognition

Class Work CW 7-1 Groups of 2-3 Check if done Review in class

Influencing People Position Influence Reward Influence Expert Influence Identity Influence

Position Influence Ability to get others to accomplish tasks due to position held Influences pay raises, promotions, job rating

Reward Influence Ability to give or withhold rewards Money, recognition, praise (good) Forced overtime, criticizing (bad)

Expert Influence Special expertise or knowledge Manager who is/was top salesperson New salesperson looks up to manager

Identity Influence Personal trust & respect Well liked, looks out for groups best interest

Work Book Pg. 34 Applying Information Skills

Best Manager Develops expert & identity influence skills Employees will do minimal work if: Manager uses position & reward only Employees don’t trust or like manager

Formal/Informal Influence Elected official Manager Informal Self appointed leader Well liked employee

Leadership Style Way manager treats & directs employees Based on urgency Confidence in employees

Tactical Management Manager is directive & controlling Makes decision Closely watches employees Used in crisis – deadline approaching New employees Lack of experience in group

Strategic Management Leadership style where managers: Less directive Involve employees in decision making Seek employee advice Trust employees to do job

When to Use… Tactical Strategic Part time employees Un motivated employees Time pressure New task w/ inexperienced workers Employees don’t what decision making resp. Strategic Skilled/experienced employees Routine work Employees enjoy work Improve group relationships Employees want responsibility

Mixed Management Combined use of: Tactical management Strategic management Depending on employee/situation

Labor Union Early 20th century Employers treated employees poorly Employees banded together to form labor unions Negotiated wages, benefits & working conditions

Labor Unions Effective because they represent large #’s of employees Popularity peaked in 40’s & 50’s More than 33% labor force belonged Less than 15% belong today

Labor Unions Strong union memberships: Police & firefighters Government employees Transportation Construction

Labor Unions Resolve conflicts between employees & management Collective bargaining Agreement reached Written labor contract signed Federal & state laws regulate relationship

Movie Time Norma Rae CW 7-2

Book Time Pg. 94 Ethical Perspectives Bribery & Gift Giving Answer 2 ?’s Review in class

Quiz Quiz 7-1

Book Time Pg. 99 Global Navigator International Trade Intermediaries

Work Book Study Guide – pgs. 31-32 Groups 2-3 Turn in one S.G. Review in class

The End Chapter 7