Conflict Resolution Work Based Learning Break the Ice Telling your story In a group of 3-4 people, one person will share their most embarrassing moment.

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Presentation transcript:

Conflict Resolution Work Based Learning

Break the Ice Telling your story In a group of 3-4 people, one person will share their most embarrassing moment with the rest of the group.

What did you notice?  Were the stories accurate?  What was the main point?  What was the tone of the story? Sad, funny, scared.

Conflict  Opposition  a clash of opposing ideas  disagreement  fight or battle  contention, hostility  What other names can you think of?

Cause of Conflict  opposing viewpoints or opinions  emotions  Selfishness  miscommunication or misunderstandings  assumptions

Strategies to Get Past Differences (Perceptions)  Avoid Assumptions  Valid the others view  Listen  Problem Solving Skills  Tell Your Story

Strategies to Resolve Conflicts  Assume you do not have all the answers.  Ask questions to understand the other person(s).  Be prepared to compromise or make a deal.  Postpone.  Enforce.  Compromise.  Explore.

Reflection How many conflicts have you had in the past two weeks? What could you do differently to have more healthy conflict?