Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial Management Mercer University

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 2 Quality Time Line 1875 – –Taylor – –Scientific Management 1925 – –Shewhart – –Control charts based on probability distributions – –Process variation – common cause and special cause 1930’s – –Dodge and Romig – –Acceptance Sampling 1950’s – –Deming – –Top management’s responsibility for quality – –Statistically-based approach to quality 1980’s – –Deming and Taguchi and Juran are all influential – –US industrial leaders begin to embrace quality – –Beginning to push quality upstream into engineering design 2000 – –Institutionalizing quality throughout the organization – –Global marketplace – international quality standards – –Six Sigma methods widespread

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 3 Walter Shewhart Promoted quality in the 1930’s “Father of Statistical Quality Control” Economic Control of Quality of Manufactured Product 1931 Control Charts Assignable or chance causes of variation Plan – Do – Check – Act (PDCA)

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 4 W. Edwards Deming 1950’s ’s “Best known quality expert in the world” (Besterfield text) Deming’s Fourteen Points Deming Cycle: Plan Do Study Act Seven Deadly Diseases Out of the Crisis

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 5 Joseph Juran 1950’s ’s Engineer, Univ. Professor, Consultant Juran’s Quality Handbook Managerial Breakthrough Juran Trilogy Planning Control Improvement

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 6 Armand Feigenbaum 1950’s ’s (1961) Quality Control: Principles, Practice, and Administration (1961) Reissued as Total Quality Control (1991) Quality is a Way of Managing Organizational Impact of Quality

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 7 Kaoru Ishikawa 1950’s – 1980’s Guide to Quality Control (1982) What is Total Quality Control? The Japanese Way Quality Circles (work groups and supervisors trained in SPC concepts) Cause-and-Effect Diagram (fishbone diagram)

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 8 Genichi Taguchi 1960’s ’s Taguchi Loss Function (combines cost, target, and variation into one metric) Design of Experiments (modified) Robust Design (parameters and tolerances) Quality defined as Loss to Society

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 9 Philip Crosby 1970’s ’s Quality is Conformance to Requirements Slogans – –Zero Defects – –Do it right the first time Quality is Free (1979) Quality without Tears (1984) 14 Steps for Improvement

IDM355 Fall 2015 Dr. Joan Burtner, Associate Professor of Industrial Engineering Slide 10 Contact Information US Mail: US Mail: Mercer University School of Engineering 1400 Coleman Avenue Macon, GA Phone: (478) Phone: (478)