Strategic Operations

Introduction Helping Hands Clinic Rural clinic – full service Who are we? Physicians and nursing staff Wanting to help others Located in Newberry Michigan Our Goals Be a service to the local residents who currently are lacking medical help

Rural locations There is an urgent need for medical care in rural locations Barriers to getting medical attention Transportation Communications Lack of knowledge on getting medical help Chronic conditions DM Heart disease How can we help Be willing to help those in need regardless of social or financial situations

How we will do it….. Creating a business takes a lot of hard work not just ideas It begins with the idea but will take a lot of dedication to succeed What is a rural clinic A medical clinic that offers full service medical attention Who would use it Local residents and tourists Where?? We will find a central location Staffing needs Physicians, nursing and ancillary staffing

Getting started…. Getting the finances in order Loans Grants Private donations Staffing How do we find someone to work for us Recruitment Location Central location Newer building

Staffing.. Who will operate the clinic on a day to day basis Office manager Cross trained staff Is it just physicians? Nursing Office staff Nonclinical personnel How will we get them to work at the clinic Rotation Benefits Internships

Staffing continued… Physicians What will the specialty be Physicians Assistant Medical students Nursing Nursing assistant Non-clincial Office manager Telephone receptionist

Gaining confidence How will we gain the confidence of the community Town hall meetings Offering meet the physician Offering non-medical assistance Clinic offerings Financial assistance Wifi Resource corner Local atmosphere

Budgeting Money Equipment Why do we need a budget Do we need one? Who creates the budget Financial goals Were do we see ourselves in one year Solvency Can we make it How do we get the equipment What do we need? Should we rent or buy? Can we borrow and ask for donated equipment

PricingFraud prevention How do we determine what to charge the patients Governmental guidelines Fair pricing Remaining profitable Malpractice Clinical errors Patient complaints Internal fraud Theft of medicines Theft of equipment Privacy breach External fraud Hackers

Reimbursement Insurance Who will handle payments Billing Coding Self Pay Bad Debt Patients unable to pay Collections How do we help prevent this Monitoring financial data

Patients Compliance and risk management Patient experience Setting up appointment Office atmosphere We want our patients to feel at home Regulatory compliance Risk Management HIPAA EMTALA Emergency Medical Treatment And Active Labor Act

What now…. Start with an idea Create a plan to accomplish the idea Set goals Follow through Revise as need

Conclusion The rural areas across the United States has seen its share of lack of medical care. We are planning on helping one such community. With the help of the community and advisors we will open a clinic that will serve those in need, based on need and nothing else. It will be a long road with many struggles but we can succeed if a plan is put in place and carried out. Everyone has a right to medical care, even those that are unable to pay. We will towards seeing these needs are met.

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