Chapter 8

Ch8 Checking-out Learning Objectives Explain charges to your customer Learn to read an itemized bill

Ch8 Checking-out Checking Out

Ch8 Checking-out Clerk : Good morning, sir. May I help you? Guest : Yes, I’d like to check out. Clerk : Certainly sir. May I have your room key, please? Guest : Sure. Here it is. Clerk : Just a moment, please. I’ll draw up your bill for you. (A while later ⋯) Mr. Thompson, your bill comes to a total of US$660. How would you like to pay? Guest : By credit card. Do you accept Visa? Clerk: Yes, Mr. Thompson. A A B B

Ch8 Checking-out Guest : Here you go. (Processing the card through the credit card machine) Clerk: Could you sign here, please? Guest : Sure. Clerk: Thank you, Mr. Thompson. Here are your card and your receipt. Have a nice day. A A B B

Ch8 Checking-out Vocabulary 1. total v. to reach a particular sum. The company had losses totaling US$5 billion last year. cf. total up to add up the numbers of something/somebody and get a total At the end of the game, Peter totaled up everyone’s scores to see who won. 2. process v. to perform a series of operations on data in a computer All credit card transactions are processed through this system. A A B B

Ch8 Checking-out 3. receipt n. a piece of paper that shows that goods or services have been paid for After Sandy paid her bill, the clerk gave her a receipt. A A B B

Ch8 Checking-out Idioms & Phrases 1. check out to pay your bill and leave a hotel, etc. We checked out this morning. cf. check out to examine; to take a look I made a phone call to check out her number. If I hear about a movie that sounds exciting, I’ll go and check it out. 2. draw up to make or write something that needs careful thought or planning David was asked to draw up plans for the new case. Sam drew up a list of all the things he wanted to do in his summer vacation. A A B B

Ch8 Checking-out Grammar Corner by + N/Ving Tina entered a good university by hard work. My father makes a living by repairing computers. A A B B

Ch8 Checking-out Explaining Charges to Your Customer

Ch8 Checking-out Guest : Hi. I want to check out now. Clerk : May I have your room number, please? Guest : Yes. It’s And here’s my key. Clerk : Thank you. Room Mr. Parker? Guest : Yes. That’s right. Clerk : All right, Mr. Parker, here’s your bill. The total comes to NT$8500. Could you go over the itemized bill to make sure if everything is all right? Guest : Sure. … Excuse me, what’s this NT$150 for? Clerk : Let me see it. Oh, that’s for the mini-bar. Our record shows that you had a can of beer and a can of coke. Is that correct? A A B B

Ch8 Checking-out Guest : I am afraid there is a mistake. I only had two bottles of water. And as I recall, the water is free. Clerk : Let me check it again. Oh, you are right. I am truly sorry about that. Guest : And what about the 5% and 10% charges at the bottom? Clerk : Oh, the 10% is the service charge, and the 5% is the government tax. Guest : All right, I get it. Clerk : I am sincerely sorry about the mistake. Now, your total is NT$8350. How would you like to pay? By cash or by card? A A B B

Ch8 Checking-out Guest : Credit card, please. Clerk : OK. Please sign your name here. Guest : Here you go. Clerk : Here is your receipt. Guest : Thanks. Clerk : Thank you very much Mr. Parker. We hope to see you again in the future. A A B B

Ch8 Checking-out Vocabulary 1.total n. the final number or amount of things, people etc. when everything has been counted My friend went to Europe last month. Her travel expenses reached a total of NT$500, record n. information about an event or series of events that is written down or stored on computer, film etc., so that it can be looked at in the future Mary keeps a record of her daily expenses. So she will always know how much she has left. 3. mistake n. something that has been done incorrectly Sometimes it takes courage to admit one’s own mistake. A A B B

Ch8 Checking-out 4. tax n. money that you have to pay to the government so it can pay for public services As the citizens of our country, we are obliged to pay taxes. 5. sincerely adv. in a way that shows what you really feel or think about somebody/something Satisfied with the services of the hotel, Mary sincerely hopes that she can visit it again in the near future.  sincerity n. the condition of being open and genuine Jack is a man of sincerity. A A B B

Ch8 Checking-out Idioms & Phrases 1. come to to be a total amount of The bill comes to NT$1, go over to examine carefully Before you hand in your test sheet, please go over every answer again. 3. itemized bill a list that includes details of each thing Tim carefully checked each charge on the itemized bill before he paid. A A B B

Ch8 Checking-out Grammar Corner show/reveal that S + V ⋯ know/understand whether S + V⋯ wonder why S + V ⋯ The study shows that AIDS is a deadly disease. I don’t know whether Mike is fit for the job. I wonder why the little boy cried last night. A A B B

Ch8 Checking-out Reading an Itemized Bill Read the itemized bill below and complete the conversations that follow according to the bill. The Paradise Hotel No. 568 Guanzi Rd., Tainan, Taiwan, ROC Tel: Guest Name: Jonathan, Smith Mr. Home Address: 5841 Bryant Ave, Rosemead, CL. U.S.A. Nationality: American Passport Number: Room NO.: 1502 NO. of Guests: 2 Arrival: November 8 Departure: November 13

Ch8 Checking-out DateDescriptionChargesBalance November 8, 9, 10, 11, 12 ＆ 13 deluxe double room × 5 nights NT$ 4,500 × 5 nights = NT$ 22, 500 service charge10% × (NT$ 4,500 × 5 nights) = 2, 250 NT$ 24,750 tax (VAT)5% × (NT$ 2,250 × 5 nights) = NT$25,312.5 November 9laundry serviceNT$ 500NT$ 25,812.5 November 10room serviceNT$ 1,200NT$ 27,012.5 November 10massage × 2NT$ 2,000NT$ 29,012.5 November 11facsimile service NT$ 100NT$ 29,112.5

Ch8 Checking-out DateDescriptionChargesBalance November 12mini-barNT$ 150NT$ 29,262.5 November 13international call X 2 NT$ 120NT$ 29,382.5 minus deposit paid-NT$ 1,000 Amount DueNT$ 28, 383 Thank you for choosing the Paradise Hotel. We look forward to serving you again in the future.