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Presentation transcript:

House of Quality

Quality management - Quality improvement 1 QFD — quality function deployment, also known as the house of quality approach.

Software quality - CISQ's Quality model 1 In the House of Quality model, these are "Whats" that need to be achieved:

House of Quality 1 House of Quality

House of Quality 1 House of Quality is a diagram, resembling a house, used for defining the relationship between customer desires and the firm/product capabilities

House of Quality 1 House of Quality analysis can also be cascaded, with "Hows" from one level becoming the "Whats" of a lower level; as this progresses the decisions get closer to the engineering/manufacturing details.

House of Quality 1 A Flash tutorial exists showing the build process of the traditional QFD "House of Quality" (HOQ).

Quality function deployment - House of Quality 1 House of Quality appeared in 1972 in the design of an oil tanker by Mitsubishi Heavy Industries. Akao has reiterated numerous times that a House of Quality is not QFD, it is just an example of one tool.

Quality function deployment - House of Quality 1 A Flash tutorial exists showing the build process of the traditional QFD "House of Quality" (HOQ). (Although this example may violate QFD principles, the basic sequence of HOQ building are illustrative.) There are also free QFD templates available that walk users through the process of creating a House of Quality.

Quality function deployment - Modular Function Deployment 1 Modular Function Deployment uses QFD to establish customer requirements and to identify important design requirements with a special emphasis on modularity. There are three main differences to QFD as applied in Modular Function Deployment compared to House of Quality:

Quality function deployment - Modular Function Deployment 1 There are also other minor differences between the application of QFD in Modular Function Deployment as compared to House of Quality, for example the term "Customer Attribute" is replaced by "Customer Value", and the term "Engineering Characteristics" is replaced by "Product Properties". But the terms have similar meanings in the two applications.

Quality improvement 1 # Quality function deployment|QFD — quality function deployment, also known as the house of quality approach.

Software reliability - CISQ's quality model 1 Under the guidance of Dr Bill Curtis|Bill Curtis, co- author of the Capability Maturity Model framework and CISQ's first Director; and Capers Jones, CISQ's Distinguished Advisor, CISQ has defined five major desirable characteristics of a piece of software needed to provide business value.[ cisq.org/cisqwiki/images/8/87/CISQ_2009_Executi ve_Forums_Report.pdf CISQ 2009 Executive Forums Report] In the House of Quality model, these are Whats that need to be achieved:

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