3/10/1111 FPB STRATEGIC PLAN

3/10/11 What do we seek to achieve over the next 5 years? Enforce implementation of the FP Act A single classification system for the country Classify not less than films, DVDs, publications and games Reach out to not less than 30 million South Africans (directly and indirectly) Establish strategic partnerships with industry, government and NGO sector in SA, regionally and internationally. Train not less than law enforcement Officers, social workers, child care workers and Life Skills orientation teachers. Roll out cyber safety education in schools – integration into the LO curriculum. Digitization of records Achieve 80% convergence ratings of our classification decisions 22

3/10/11 Why ? To guide and inform members of the public Protect children from exposure to undesirable content Raise awareness about the existence of the FPB and its mandate Empower those who work with children on issues related to child pornography Empower children on responsible use of new media technologies Leverage resources through strategic partnerships and collaborations 33

3/10/11 How? Implement the turnaround strategy, once approved Lobby for more resource allocation through grant Explore other revenue streams (sponsorships, partnerships, review tariff structure) Recruitment of new skills & retraining of staff Revamp and streamline work processes and systems in order to ensure efficiency. Introduce new technologies to ensure faster turnaround times, accurate capturing of data and reporting 44

3/10/11 Strategy process overview 3 day workshop held in august 2010 Annual review of existing strategy Consolidation and reprioritisation of projects and initiatives Swot & pest 55

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 …cont. PRIOR WORK & DAY 1 Briefing with facilitators Web survey SWOT & PEST (analysis of existing strategic plan & priorities) Validate prior research, set growth aspirations & organisational challenges. DAY 2 & 3 Review org. Mandate, vision & mission Develop/ modify strategic initiatives Prioritise & prune strategic initiatives Consolidate strategic objectives & initiatives 66

3/10/1177 STRATEGY REVIEW

3/10/11 Vision and Mission VISION ‘ A credible and visible content regulation authority that protects consumers. MISSION STATEMENT ‘ To ensure efficient and effective consumer protection through regulation of media content, whilst empowering the public, especially children through robust information sharing. 88

3/10/11 Values In line with Batho Pele principles: – Consultation – Setting service standards – Increasing access – Ensuring courtesy – Providing information – Openness and transparency – Redress – Value for money 99

3/10/11 Aspirations Content regulator that ensures protection of children and guides the adults High performance organisation that rewards and acknowledges good performers Use technology & research to ensure relevance and enhance delivery Organisational structure that support implementation of the strategy Responsive to customers through effective handling of queries and information requests 1010

3/10/ STRATEGY OVERVIEW

3/10/11 Strategic Challenges Need to improve registration, submissions and compliance by all distributors. Improve and maintain alignment between FPB classification and diverse views of the public New media – platform of exposure Improve profile continuously and repositioning of FPB Resource inadequacy (budget) 1212

3/10/11 Strategic outcomes A content regulator that classifies submittable materials and monitors compliance by distributors in order to protect children from exposure to undesirable content. A content regulator that is able and capable to deliver on its mandate through effective use of technology and other applicable tools A content regulator that empowers members of the public with information; and delivers services in an efficient manner. 1313

3/10/11 Strategic objectives SO1: enhance, integrate and implement a constitutionally sound regulatory framework. SO2: develop and maintain organizational capacity and capability SO3:form and maintain national and international partnerships, and co-ordinate initiatives that support the business of FPB SO4: position the FPB as a viable and credible, professionally run organization 1414

3/10/11 STRATEGIC OBJECTIVE 1: ‘ENHANCE, INTEGRATE AND IMPLEMENT A CONSTITUTIONALLY SOUND REGULATORY FRAMEWORK’ PROGRAMMES PER STRATEGIC OBJECTIVE 1515

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 1.1: REGISTRATION & COMPLIANCE OF DISTRIBUTORS PROGRAMME MANAGER: COO INITIATIV ES/ PROJEC TS Distributor Identification and engagement Registrations and Classifications process enhancement Monitoring of Industry Compliance Improve Security control of intake procedures and systems for safekeeping of materials SUCCESS FACTORS Accurate and reliable database of distributors (compliant and non compliant) Policies and SOPs for classification, registration and compliance monitoring 1616

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 1.2: LAW ENFORCEMENT LIASON AND EFFECTIVENESS PROGRAMME MANAGER : COO INITIATIVES/ PROJECTS Relationship building with law enforcement agencies (SAPS; SARS; NPA) SUCCESS FACTORS SOPs MOUs 1717

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 1.3: REPRESENTATIVE CLASSIFIERS PROGRAM MANAGER: COO INITIATIVES/ PROJECT Recruitment of a representative pool of Classifiers Classifier’s Training and Empowerment Program Classifier’s Internship program SUCCESS FACTORS Database of 30 or more active classifiers FPB Training Program Internship policy and program in place 1818

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 1.4: CONVERGENCE OF NORMS AND VALUES PROGRAM MANAGER: COO INITIATIVES/ PROJECTS Review of Classification Guidelines (Bi – Annual) FPB Ratings and Convergence (monitor convergence of FPB ratings and society’s norms and values (research) SUCCESS FACTORS Campaign popularizing the guidelines development process and seeking inputs from members of the public Guidelines gazzeted 1919

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 1.5: PARTNERSHIPS IN REGULATIONS PROGRAM MANAGER: COO INITIATIVES/ PROJECTS Collaborate & partner with relevant institutions (e.g. SAFACT, ICASA, ASA,BCCSA, DoC) SUCCESS FACTORS SOPs MoUs Partnership Agreements 2020

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 1.6: PUBLIC DIALOGUES AND TREND ANALYSIS PROGRAM MANAGER: COO INITIATIVES/ PROJECTS Environmental Scanning and industry trend analysis Public Dialogues SUCCESS FACTORS Improved understanding of industry issues FPB presence and active contribution in the public space through opinion pieces, presentation of research papers etc 2121

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 1.7: ELECTRONIC STORAGE AND ACCESIBILITY OF RECORDS PROGRAM MANAGER : COO INITIATIVES / PROJECTS Digitization Project SUCCESS FACTORS Electronic system for storage, accessing of data and records 2222

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 1.8: CONSUMER EDUCATION & TRAINING PROGRAMME MANAGER: COO INITIATIVES/ PROJECTS Consumer Education workshop Curriculum integration SUCCESS FACTORS Development of Cyber Safety module 2323

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 1.9: LEGISLATION AND TRENDS REVIEW PROGRAM MANAGER: COO INITIATIVES/ PROJECTS Legislation Review SUCCESS FACTORS Policy and research capability 2424

3/10/11 ‘DEVELOP AND MAINTAIN ORGANIZATIONAL CAPACITY AND CAPABILITY’ STRATEGIC OBJECTIVE 2: 2525

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 2.1: ORGANISATIONAL PERFOMANCE AND PROGRAM MANAGEMENT PROGRAMME MANAGER: COO INITIATIVES/ PROJECTS Performance information management, monitoring, evaluation and reporting Strategic Program and Project Management SUCCESS FACTORS Systematic collation of performance information and data – performance management policy FPB Program and project management methodology 2626

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 2.2: HUMAN RESOURCES MANAGEMENT IMPROVEMENT PROGRAM MANAGER : SSE ACTIVITIES/ PROJECTS HR Strategy Development Employee Wellness Improvement Staff Training and Development Occupational Health and Safety SUCCESS FACTORS Policies and procedures in place 2727

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 2.3: STAFF PERFOMANCE MANAGEMENT PROGRAM MANAGER: SSE INNITATIVES/ PROJECTS Staff Incentive Scheme Automated performance management system (Balanced Scorecard) SUCCESS FACTORS Performance Management policy 2828

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 2.4: ORGANISATIONAL COMPLIANCE PROGRAM MANAGER: CEO ACTIVITIES/ PROJECTS Organisational Compliance Matrix (COO) Organisational Policy Register (SSE) Organisational Delegations(SSE) Financial Delegations (CFO) Organisational procedures (SSE) SUCCESS FACTORS Approved policies Effective Internal controls 2929

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 2.5: INFORMATION TECHNOLOGY ENHACEMENT AND RELEVANCE PROGRAM MANAGER: SSE ACTIVITIES/ PROJECTS Internal Applications IT Policy, Structures, Protocols and Procedures External interfaces and applications (COO) SUCCESS FACTORS IT Strategy and plan Classification and registration turnaround times reduced 3030

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 2.6: FINANCE & SUPPLY CHAIN MANAGEMENT PROGRAM MANAGER: CFO INITIATIVES/ PROJECTS Improve compliance with PFMA & relevant prescripts, financial administration, expenditure, revenue and budget management. Compliance with SCM policies and procedures SUCCESS FACTORS Approved policies & procedures manual Internal controls effective System for handling of payments and queries from service providers 30 day payment turnaround time 3131

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAM 2.7: RISK MANAGEMENT PROGRAM MANAGER: COO INNITIATIVES/ PROJECTS Development and Review of Risk Register SUCCESS FACTORS Approved policies Effective Internal controls 3232

3/10/11 ‘FORM AND MAINTAIN NATIONAL AND INTERNATIONAL PARTNERSHIPS, AND CO-ORDINATE INITIATIVES THAT SUPPORT THE BUSINESS OF FPB’ STRATEGIC OBJECTIVE 3: 3333

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 3.1 : STRATEGIC PARTNERSHIPS AND STAKEHOLDER MANAGEMENT PROGRAM MANAGER: CEO INITIATIVES/ PROJECTS Intergovernmental Relations - refer to 1.8 (CEO) International Partner Relations (CEO) Donor Mobilisation (CFO) Industry Partnership Project (COO) Social Impact Project (SSE) SUCCESS FACTORS Stakeholder database Information dissemination to stakeholders (Our Scene) Partnerships FPB outreach and engagements within the continent and internationally 3434

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 3.2: TURNAROUND STRATEGY IMPLEMENTATION PROGRAMME MANAGER: CEO INITIATIVES/ PROJECTS Implement turnaround strategy and plan SUCCESS FACTORS Alignment of organisational structure to strategy Integrated business processes Better understanding of FPB value chain Sustainability Strategy 3535

3/10/11 ‘POSITION THE FPB AS A VIABLE AND CREDIBLE, PROFESSIONALLY RUN ORGANIZATION’ STRATEGIC OBJECTIVE 4: 3636

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 4.1: PUBLIC RELATIONS IMPROVEMENT PROGRAM PROGRAM MANAGER: SSE INITIATIVES/ PROJECTS Outreach and Awareness Website Upgrade SUCCESS FACTORS Direct and indirect engagement with communities Use of new media platform to FPB’s advantage 3737

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 4.2: CLIENT LIASON IMPROVEMENT PROGRAMME MANAGER: SSE INITIATIVES/PROJ ECTS Customer Call Centre Service Delivery Improvement SUCCESS FACTORS Effective resolution of distributor and client queries Database/ Register of queries resolved and refered 3838

Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles Click to edit the outline text format Second Outline Level  Third Outline Level Fourth Outline Level  Fifth Outline Level  Sixth Outline Level  Seventh Outline Level  Eighth Outline Level Ninth Outline LevelClick to edit Master text styles – Second level Third level – Fourth level » Fifth level 3/10/11 PROGRAMME 4.3: INTERNAL COMMUNICATIONS PROGRAMME MANAGER: SSE INITIATIVES/ PROJECTS Intranet Brand Champions Internal Communications Strategy Activation SUCCESS FACTORS Internal stakeholders and staff better informed FPB Staff as effective brand ambassadors 3939

3/10/11 5. CRITICAL SUCCESS FACTORS FOR THE ORGANISATION Adequately skilled and competent staff Happy workforce (high staff morale) Retain experienced and relevant staff New media engagement strategy and resources to implement Viable and sustainable FPB Strategically positioned brand/ required brand awareness Effective governance system Productive and sustainable relations with stakeholders and partners Prudent financial management 4040

3/10/11 6. RISK MANAGEMENT Organisational risk management policy and framework in place Risk register (focusing on strategic and operational risks) developed and reviewed quarterly. Matters raised under SWOT and PEST addressed in the risk register and other relevant platfofms Organisational structure under review as part of the turnaround strategy development process. Organisational sustainability issues also a subject of the turnaround strategy development 4141

Click to edit Master subtitle style 3/10/ – 2012 BUDGET PRESENTATION 4242

Click to edit Master subtitle style 3/10/11 REVENUE – 2012 R 2010 – 2011 R GRANT FROM DEPARTMENT OF HOME AFFAIRS 65,458,00055,217,000 CLASSIFICATION FEES8,200,0007,200,000 REGISTRATION FEES1,100,0001,500,000 ANNUAL RENEWAL OF REGISTRATION CERTIFICATE 500,0001,250,000 INTERST RECEIVED401,000350,000 TOTAL REVENUE75,659,00065,517,000

Click to edit Master subtitle style 3/10/11 PROJECTED EXPENDITURE – 2012 R 2010 – 2011 R PERSONNEL COSTS PERSONNEL EXPENDITURE – ADMIN STAFF24,362,25023,092,181 PERSONNEL EXPENDIRURE - CLASSIFIERS4,200,0003,900,000 WELLNESS PROGRAMME600,000400,000 STAFF DEVELOPMENT600,000 PERFORMANCE INCENTIVES900,000850,000 TOTAL PERSONNEL COSTS30,662,25028,730,181

Click to edit Master subtitle style 3/10/11 OTHER OPERATING COSTS – 2012 R 2010 – 2011 R REPAIRS AND MAITENENCE80,000150,000 IT DEVELOPMENT AND MAINTENANCE650,000250,000 OFFICE SPACE1,488,0001,900,000 OFFICE RELOCATION1,200,000- SECURITY COSTS500,000450,000 STATIONERY550,000650,000 CLEANING SERVICES148,000120,000 ADVERTISING240,000180,000 POSTAGE AND COURIER SERVICES180,000250,000 FLEET SERVICES180,000312,000 TRAVEL AND ACCOMODATION - LOCAL4,100,1003,390,000 TRAVEL AND ACCOMODATION - INTERNATIONAL 800,000600,000

Click to edit Master subtitle style 3/10/11 OTHER OPERATING COSTS (CONT) – 2012 R 2010 – 2011 R BANK CHARGES84,00062,226 GAZZETING100,000150,000 WORKSHOP AND MEETINGS780,000670,000 INSURANCE530,000350,000 TELEPHONE AND FAX1,450,0001,200,000 TOTAL OTHER OPERATING COSTS13,060,10011,534,226 GOVERNANCE COUNCIL900,000958,000 APPEAL TRIBUNAL300,000278,850 AUDIT COMMITTEE300,000600,789 TOTAL GOVERNANCE COSTS1,500,0001,837,639

Click to edit Master subtitle style 3/10/11 PROFESSIONAL SERVICES – 2012 R 2010 – 2011 R CONSULTING FEES1,300,0001,922,430 RISK MANAGEMENT180,000250,000 PROJECT MANAGEMENT50,000100,000 ADVISORY PANEL250,000100,000 INTERNAL AUDIT780,000600,000 EXTERNAL AUDIT1,500,0001,300,000 RESEARCH1,280,0001,050,000 KNOWLEDGE AND INFORMATION MANAGEMENT 581,000170,000 TOTAL PROFESSIONAL SERVICES6,191,5295,492,430

Click to edit Master subtitle style 3/10/11 SPECIAL PROJECTS – 2012 R 2010 – 2011 R SPECIAL PROJECTS STRATEGIC PLANNING AND SUPPORT600,000500,000 IMPLIMENTATION OF TURNAROUND STATEGY 1,500,000500,000 OUTREACH PROGRAMMES2,521,0551,515,000 PUBLIC DIALOGUE AND ENGAGEMENTS400,000- OPINION ON OVERLAPING MANDATE200,000- ANALYSIS OF NEW DISTRIBUTION MEDIA400,000- ANTI CHILD PORNOGRAPHY 2010 AWARENESS -10,331,144 CALL CENTRE SYSTEM INVESTIGATION250,000- SEGMENTATION OF DISTRIBUTORS700,000 TOTAL SPECIAL PROJECTS6,571,05512,846,144

Click to edit Master subtitle style 3/10/11 OTHER PROJECTS – 2012 R 2010 – 2011 R OTHER PROJECTS DISTRIBUTORS CONFERENCE700,000500,000 INHOPE MEMBERSHIP300,000500,000 ACCREDITATION OF CLASSIFIERS TRAINING400,000- ONLINE CONTENT REGULATION SYSTEM800,000- CLASSIFIERS REPORTING SYSTEM215,000- NEW MEDIA RESEARCH (UNISA)-240,000 TOTAL OTHER PROJECTS2,415,0001,240,000

Click to edit Master subtitle style 3/10/11 CAPITAL EXPENDITURE – 2011 R 2010 – 2011 R OFFICE EQUIPMENT300,000250,000 COMPUTER EQUIPMENT150,000800,000 OFFICE FURNITURE300,000400,000 PATITIONING OF NEW OFFICES500,000 TOTAL CAPITAL EXPENDITURE1,250,0001,450,000 ICT CAPITAL EXPENDITURE1,365,0001,030,000 IT DEVELOPMENT AND MAINTENANCE-1,030,000 SYSTEMS INTERGRATION250,000- BUSINESS PROCESS MAPPING715,000- NETWORK SETUP FOR NEW OFFICES400,000- TOTAL CAPITAL EXPENDITURE2,615,0002,480,000 TOTAL OPERATIONAL AND CAPITAL EXPENDITURE 75,659,00065,517,000

Click to edit Master subtitle style 3/10/11 THANK YOU 5151