₮Considering creating a work order system for I/T work. Originally we thought something like our Work Orders for Maintenance.. But thinking totally different.

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Presentation transcript:

₮Considering creating a work order system for I/T work. Originally we thought something like our Work Orders for Maintenance.. But thinking totally different ₮Goal of this session … if we were to build it, what should it look like? ₮Are we thinking complex system or SIMPLE? ₮Don’t stop when you are tired, stop when you are done.

₮Who would enter the request … EmployeeConnect – any staff? ₮What things would you ask ₮Would it require any approval … or straight to I/T ₮What/how would IT respond ₮Narrative back and forth? ₮Assign it to a guy(s) ₮What content would they add ? ₮What about charges to accounts = labour, parts? ₮Are you thinking to house all of your computers and equipment as fixed asset/inventory numbered and collected at time of purchase (already available in CIMS) ₮Would it interface to our P/O system or to inventory WHS?

₮User Entry: ₮Date, Employee, Location ₮Room/Location Detail ₮Type of Work ₮Category/Cause ₮Priority ₮Date to be Completed ₮Asset# ₮Problem ₮Conversation back/forth? ₮Assigned to ₮Hours Spent, dates ₮Materials used, WHS# ₮Apr 20, Donna Bell, 001 ₮Rm16 Lab Computer ₮Upgrade Operating System ₮GEN ₮Urgent ₮11233 ₮Require update for S/W using ₮To 8.1? Why Urgent ….. ₮Pete