Leveraging TBSM Across the Enterprise Component deployment and utilization Thomas Ryan – Tivoli TBSM Support Engineer

Agenda Omnibus: Event Aggregation Management with Omnibus Webtop: Active Event lists, Event Management TIP: Leveraging LDAP and SSO (Single Sign On) TBSM: Building Meaningful Organizational Displays Q & A

Omnibus & Webtop

Architecture: Omnibus Netcool ObjectServer Event Sources Normalized Data Networks Systems/Applications Voice Networks Management Systems End User Experience/ Transaction Monitoring Security/Firewalls Non-IT Resources Memory resident database Event Repository De-duplication Automations Correlation Omnibus Manager of Managers Advanced Filtering & Viewing Disaster Recovery/Redundancy Automatic Failover & Failback FailOver Omnibus Server Over 1000 Probes

Webtop Event Management through Web-based graphical views Event Lists Maps Filter/View Builders Tools Charts Real-time & Historical Views Context-sensitive tools Advanced Filtering & Viewing Netcool Webtop

Webtop Event Filtering

Class & Group Based Tools Webtop Class & Group Based Tools Class Based tools are executable only when the selected event’s Class field value matches the Classes that are configured in the tool. Display a selection of tools that are only applicable to the user and type of event.

LDAP and Single Sign On

Configuring LDAP through TIP LDAP/SSO Configuring LDAP through TIP LDAP Configuration Simple GUI Setup Enables SSO Uses RSA Algorithm Simplifies Group Administration Simplifies User Administration

TBSM Architecture

Architecture: Event & Alarm Presentation Display / Presentation Architecture: Event & Alarm Presentation Events Sources Data Networks Systems/Applications Voice Networks Management Systems End User Experience/ Transaction Monitoring Security/Firewalls Non-IT Resources TBSM/Webtop Inventory SLA Databases DLA/TADDM Normalized Omnibus Manager of Managers TBSM/Webtop Single Pane of Glass Highly Scaleable Dashboarding Web-Based User/Group/Roles FailOver Omnibus Server

Architecture: Tivoli Business Service Management Business Services Management Architecture: Tivoli Business Service Management Event Sources TBSM CMDB SLA Knowledge Base DLA/TADDM Data Networks Systems Applications Voice Networks Management Systems End User Experience Transaction Monitoring Security/Firewalls Non-IT Resources TBSM/Webtop Omnibus Manager of Managers Normalized TBSM Model Business Services Display KPI’s Customizes Business Views Track Real-Time SLA’s & Dashboards FailOver Omnibus Database

TBSM Dashboards

Business Services Management Trading

Tivoli Single Effective Interface: Business Dashboard Business Services Management Tivoli Single Effective Interface: Business Dashboard Realtime Business Indicators Online Trading Impact on how other applications affected Auto-Service Dependency Mapping Service Status Indicators Domain Status Indicators Realtime Operational Indicators Root Cause & Service Impact Analysis Third Party Data The Business Dashboard provides a rich array of potential business intelligence to a customer and it is possible to show this information in a variety of different fashions, so the customer can choose the RIGHT kind presentation layer for THEIR business metrics. Different users of the system can have dashboards that reflect their own roles in the business service. Realtime & Historical Reports Event Summary Indicators Realtime SLA Tracking

Example Dashboards

Example Dashboard

Example Dashboards

Example Dashboards

Service Status Overview

Application Metrics and Service Status View

Marginal Performance Degradation for Billing

Operational Service View

Billing Service Model Zoom In

Operational View during Critical Scenario

Drilldown to Service Impacting Events with ability to take action

Business Metrics View during Critical Scenario

SLA Report for All Services

SLA Report for components of Billing

Summarization IBM Tivoli Netcool Omnibus offers a flexible, scalable, highly available event consolidation platform that serves a true “Manager of Managers” IBM TIP Allows organizations to leverage existing LDAP groups, simplifying group and user management. IBM Tivoli Netcool Webtop provides the ability to visualize and take action on IT events. IBM Tivoli Business Service Manager helps align IT with the business, indicating the overall health of particular business services.

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