From Paper to Digital Issues and Solutions for Small IP Offices Mr. Armen Azizyan Intellectual Property Agency Republic of Armenia

Country Information Area29,74 km 2 Population 3,299,000 Number of Applications Per Year  Patents200  Trademarks5000  Industrial design30 IP Agency Staff 50

Electronic Presence Phases ensuring Electronic Presence  On-line presence  Computerization of internal procedures  Infrastructures development

On-line Work With Clients Issues involved in development of procedures for online work with clients  Person identification  Digital signature  Work with related entities  Computer literacy

Automation of Internal Procedures Issues involved in paperless system  Big expenses for IT infrastructure and software  Human factor  Change management

Infrastructure Development  Digital signatures  Internet accessibility  IT Modernization

External Obstacles Development level of other elements of eGovernance  Electronic payments  Digital signature  IT infrastructure  Computer literacy  Internet accessibility  Compatibility issues with existing systems

Next Step Opening and management of electronic accounts for clients “IP Account Running and Management”

Thank You Armen Azizyan Head, IP Agency Republic of Armenia