Customer Relationships Productivity Model Meaning System Inputs Transformation Process Outputs Material Resources Quality Quantity Customer Relationships Human Resources Systems Technology Effectiveness Efficiency Learning System Figure 1.3
Materials Procurement Productivity Model Efficiency Finance Human Resources Inputs Material Resources Human Resources Technology Technology Materials Procurement Figure 5.4
Transformation Process Productivity Model Transformation Process Systems Operations Figure 5.5
Customer Relationships Productivity Model Effectiveness Outputs Quality Quantity Customer Relationships Marketing Figure 5.6
Materials Procurement Functional Systems Human Resources Finance Operations Marketing Materials Procurement Technology Figure 4.4
Service Transactions Guest/Client Production Systems Maintenance Service Transactions Guest/Client Delivery Repairs Production Figure 5.2
Customer Relationships Productivity Model Meaning System Inputs Transformation Process Outputs Material Resources Quality Quantity Customer Relationships Human Resources Systems Technology Effectiveness Efficiency Learning System Reduce Increase Maintain Increase Reduce Maintain Figure 5.7
Productivity Model Feedback Figure 5.3