The Current Practice and Outlook of Service Industry Standardization of China

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China has attached great importance to service industry standardization Five-Year Plans for National Economic and Social Development put forward to establish and improve service industry standard system The State Council specially issued the service industry development plan in the Twelfth Five Year, also a number of plans in specific service field, which made specific action plans on service industry standardization China’s leaders made important instructions on service industry standardization for many times 1. The current practice of service industry standardization in China

National Development and Reform Commission is drawing up the Twelfth Five- Year Plan for the Development of Modern Service Industry. Some service industry administrative departments issued the development plan on service industry standardization. 1. The current practice of service industry standardization in China

National Level Service Industry Standardization Joint Conference System : Established in 2009 Composed of 32 Ministries and Commissions under the State Council Promoting the service industry standardization and solve the problems. 1. The current practice of service industry standardization in China

tourism services financial services Human resource services Postal services National service standards development plan( ) National service industry standards development plan( ) 1. The current practice of service industry standardization in China

China has published more than 2000 service industry standards, covering tourism, transportation, commerce, community service and other fields. 1. The current practice of service industry standardization in China

At present, there are more than 70 service industry standardization technical committees, sub-technical committees and working groups which have been founded or in the preparation. Finance services Tourism Culture Logistics Commerce Others TCs\Sub-TCs\WGs Transportation 1. The current practice of service industry standardization in China

tourism in Liaoning Catering in Chongqing Huang Shan Mountain Tourism in Anhui tourism in Inner mengolia endowment Shan Xi insurance Tourism in Hainan Transportation in Hunan household management service in Shandong Tourism in Shenzhen By 2014, there are 616 service industry standardization pilot projects at national level, covering logistics, commerce, dining, tourism, community, administration, business, sports and other service fields. 1. The current practice of service industry standardization in China

Almost 50 pre-study projects on those basic key standards in service industry have been carried out, which laid a foundation for standard development. Language training services High technology services Nursery services Call center services 1. The current practice of service industry standardization in China

Resolution 3/2014 ： Establishing WG on services under the leadership of SAC 1. The current practice of service industry standardization in China

Non-formal education and training service ISO 29991:2014 Language learning services outside formal education--Requirements Traditional Chinese medicine Assume secretariat of ISO/TC249 Logistics ISO 18186:2011 Freight containers--RFID cargo shipment tag system Print ISO/DIS Graphic technology -- Post-press -- Requirements for bound products 1. The current practice of service industry standardization in China

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Depending on ISO/COPOLCO Services Working Group, to investigate the needs of international service standards, especially in the perspective of consumers, and to boost service standardization ranked into one of top priorities 2. The strategic considerations of service industry standardization

2. The strategic considerations of service industry standardization Strengthening the communication among of PASC members, including service standardization best practice, research achivements and human talents communication Exploring standard mutual recognition between among of PASC members on the base of bilateral trade analysis and national service standards analysis Promoting the service enterprises or organizations from different PASC members to strengthen cooperation

Combined with the next five-year service industry and service trade development strategy, especially the new spirit of standardization reform, to explore the service standardization development direction,emphsis and mechanism(such as service consortium standards) To encourage more enterprises and public service organizations promoting service standardization and pay more attention to the international communication, in order to provide more best practice for international service standardization 2. The strategic considerations of service industry standardization

Thank you for listening! Look forward to working together on service standardization within PASC