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Moving the Graveyard: Merging Services for Faculty Development Anna McFadden Western Carolina University Robert Orr The University of North Carolina at Pembroke EDUCAUSE, Seattle, October 24, 2007

WCU Teaching & Learning Support at Western- a Brief History Carolina Colloquy ICUT Faculty Center for Teaching Excellence merged with University Media Center and become Coulter Faculty Center for Excellence in Teaching and Learning Integrated Technology into Faculty Center support First online course developed (MPM) - international Distance Learning support in Distance and Continuing Education Computer Center - IT : Faculty Center - TLT

WCU 2003 brings change PriceWaterhouseCoopers report Information Technology Division formed Educational Technologies created from Faculty Center and Continuing Education staff TLT & Distance Education technical support brought under Educational Technologies Faculty Center focus primarily SoTL

WCU Faculty Concerns Faculty uncertain of service outlets Conflict of approaches, IT vs Teaching and Learning Spring 2004 Faculty Senate survey on technology support Faculty wanted one place for teaching, learning, and technology support. Grounded in academics

WCU Information Technology Assessment Engaged Faculty Senate Chair and Computer Science Faculty member Associate CIO with Faculty Center background appointed for Educational Technologies Interviewed 98% of academic departments Faculty desired one place for services Faculty needed distance learning/ WebCT support High demand for digital media support Faculty prefer hands-on approach

WCU Fall 2004 – Spring 2005 A team is formed Distance and Continuing Education, Dean Pat Brown DE expanding rapidly - faculty training Concerned with quality Faculty Senate Chair, Newton Smith Representing faculty concerns Interest in improving student learning outcomes

WCU Fall 2004 – Spring 2005 A team is formed Director of Faculty Center, Alan Altany Preserving SoTL initiatives Supporting faculty learning communities Associate CIO, Bob Orr Meeting technology support needs of faculty Integrating technology into curriculum development Associate Vice-Chancellor for Academic Affairs, Beth Tyson-Lofquist Appointed by Provost to oversee Faculty Center Concerned with responding to faculty needs

WCU Development Stage Spring 2005 Focused on creating “one stop” for faculty support Brainstorming possibilities Determined existing resources Determined what other available resources could be marshaled Decided what else was needed Developed organizational chart based upon services to support seven dimensions of teaching Outlined a two-stage implementation plan

WCU Recommendations Faculty support for TLT and DE in Coulter Faculty Center for Excellence in Teaching and Learning Combine staffing from Educational Technologies with Faculty Center New positions New Interim Director Two instructional designers, one DE, one AA One half-time senior faculty fellow supported by AA Nine staff members from Educational Technologies Eight new faculty fellows (one course release) funded by DE

WCU Changes Coulter Faculty Center dual reports Vice-Chancellor Academic Affairs Associate Chief Information Officer Retains teaching and learning focus Integrates Information Technology Services in one place - Faculty see seamless solution Management deals with bringing together resources and sorting out differences of approach Dual funding streams

WCU Changes Interim Director – Anna McFadden hired following internal search Advisory Council being re-energized Educational Technologies staff beginning transition Instructional designer positions hired Eight faculty fellows added

WCU Phase II Addition of Instructional Designer for Assessment Addition of Instructional Designer for Engagement Faculty Center assumes major role in Quality Enhancement Plan

WCU Building a University Structure for Quality Enhancement Faculty Fellows Center Staff Faculty Learning Communities Media Center check out and set up Content Creation Classroom Support Educational Outreach Instructional Designer Faculty Center Research Research Support Educational Technology Quality Standards Technical Training Instructional Technology Technician Publication Media Faculty Center

WCU Conceptual Framework Three bodies of literature Fostering change in higher education LeBaron(2001) Fostering change through faculty development Wergin (1994) Hutchings (2000) Palmer (1998) Lieberman (2005) Cox (2004) Faculty development for online teaching Downing (2005) Turner (2005) Gordon (2005) Lewis and Abdul-Hamid (2006) Mishra and Koehler (2006) Content, pedagogy, and technology

WCU Needs Assessment: Methods, Data Analysis and Results Director’s entry plan Data collection methods What we learned More support needed for the use of technology in teaching A need to rethink communication and service delivery Improved support for new and part-time faculty A desire for “one stop” support

WCU Response A merger of educational technologies and the current faculty center

WCU The Process of Course Development Course development proposal to Educational Outreach Development with instructional developer in the Faculty Center Course assessment process - the OCAT tool Administrative, instructional, and technical support

WCU Enhanced support for faculty E-Learning Faculty Fellows- led by Endowed Chair for Educational Technologies based in the Center E-Mentoring Website Faculty Learning Community The shift to a new course management system Digital media services- iTunes University Recognition for e-learning

WCU Survey Data Results- a leader in SoTL

WCU Survey Data Results- enhance significant student learning

WCU Survey Data Results- technology in teaching and learning

WCU Survey Data Results-serves as a central resource

WCU Survey Data Results- collaboration and conversation

WCU Recent Developments Hiring a Curriculum Design Specialist to work with the QEP Just awarded an Endowed Chair for the Scholarship of Teaching and Learning Working with the North Carolina Teaching and Learning with Technology Board to infuse the Scholarship of Teaching and Learning in our work

WCU A Final Thought An organization must set its sights on “constantly making its future rather than defending its past,” Oblinger (2005)