Module 1: Top to Bottom Restroom Cleaning Sparkling Restroom 1-2-3 Training Program Module 1: Top to Bottom Restroom Cleaning

Restroom Maintenance Restroom cleanliness is a common complaint and can reflect on the cleanliness of the entire facility The intent of this training program is to provide cleaning professionals with a system for restroom care that optimizes cleanliness, time, and efficiency More than half of customer complaints about cleanliness are related to the condition of restrooms. A dirty or bad-smelling restroom can serve as a judgment of cleanliness of the rest of the facility. For this reason, maintaining restroom appearance and odor is one of the most important aspects of the cleaning process. A clean restroom instills confidence in customers or visitors that the entire facility is clean and well-maintained The intent of this training program is to provide a step-by-step process for top to bottom restroom cleaning that ensures every problem area is covered in an efficient manner. www.multi-clean.com

12-Step Process www.multi-clean.com Assemble Supplies and safety equipment. Announce yourself (assume restroom is occupied) Post floor signs, barricades Toilets/urinals Dusting Clean Sinks/mirrors/counters/partitions/baby changing tables/dispensers Trash Sweep Re-stock dispensers Complete toilet/urinals Mop Floors Wrap up, store supplies www.multi-clean.com

Equipment & Supplies Gloves Floor cleaner Safety goggles Bowl cleaner Caution signs All-purpose cleaner Trash bags Toilet paper Clean cloths Paper towels Broom & dustpan Soap refills Mop & bucket Glass cleaner Disinfectant cleaner This slide contains all the equipment and supplies that are needed for the top to bottom cleaning process. www.multi-clean.com

Step 1: Assemble Supplies and Safety Equipment Put on gloves, safety goggles, and any other desired protective equipment Assemble refills for paper towel, toilet paper, and soap dispensers Prepare ready-to-use solutions of required cleaners using their correct dilutions The first step of the process is to put on personal protective equipment. This should always include gloves and safety goggles. Other protective equipment can be worn depending on the situation. Once protective equipment is on, you can then begin to assemble your supplies. This includes refills for all dispensers, tools such as toilet bowl brushes and cloths, and the cleaners. Cleaners should be diluted into spray bottles. www.multi-clean.com

Step 2: Announce Yourself Knock on restroom door to ensure it is not occupied before beginning Before entering, always assume the restroom is occupied. Knock on the door before entering. www.multi-clean.com

Step 3: Caution Signs Set up caution signs or wet floor signs to block access to the restroom until the process is complete Place caution signs at the entrance to block access until the floor is dry. www.multi-clean.com

Step 4: Toilets & Urinals Evacuate toilet bowls Apply bowl cleaner to interior and under rim of toilet bowls and urinals – don’t flush Evacuate the water from the toilet bowl. Apply bowl cleaner under the rim on the interior of the bowl and allow it to sit while continuing with the rest of the process. www.multi-clean.com

Step 5: Dust Dust the exterior of all dispensers, hand dryers, fixtures, counters, and baby-changing stations Dust high light fixtures and other high surfaces Use a cloth or dust rag to dust dispensers, hand dryers, counters, baby changing stations, and any other fixtures in the restroom. Dust high light fixtures, partitions, and other high surfaces. www.multi-clean.com

Step 6: Clean surfaces, dispensers, and fixtures Spray glass cleaner on mirrors and any other glass surface and wipe clean with a dry cloth Spray cleaner on sinks, counters, the exterior of dispensers and hand dryers, and baby-changing stations and wipe clean If using a disinfectant, leave the surface visibly moist and allow to air dry Clean partitions and walls as needed with all purpose cleaner Once the surfaces and fixtures have been dusted, spray them with all-purpose cleaner and wipe clean. If you’re using a disinfectant, leave the surfaces visibly moist and allow them to air dry. Clean the mirrors and any other glass with glass cleaner and wipe clean. Use all-purpose cleaner on the walls and partitions. www.multi-clean.com

Step 7: Trash Spray exterior of trash cans with disinfectant cleaner so the surface is visibly moist – allow to air dry Empty trash Clean interior of trash can as needed Put in new trash bag Disinfect outside of trash can and leave surface visibly moist. Remove the trash bag and clean the interior with all purpose cleaner or disinfectant cleaner. If using a disinfectant, leave surface visibly moist. When dry, replace trash bag with a new one. www.multi-clean.com

Step 8: Sweep Floor Use broom or dust mop to thoroughly sweep loose dirt Focus on corners and other hard to reach places Consolidate dirt and place in trash Thoroughly sweep the floor to pick up any loose dirt or other debris. Make sure to reach corners and behind toilets/in between urinals, and next to partitions. www.multi-clean.com

Step 9: Restock & Refill Restock toilet paper, paper towels, and any other dispensers as needed Refill soap dispensers Check toilet paper, paper towels, soap dispensers, and any other dispensers. Restock if needed. www.multi-clean.com

Step 10: Toilets & Urinals Return to toilets and urinals and clean exterior with disinfectant cleaner. Allow to air dry Swab interior with a toilet bowl brush Flush Return to toilets and urinals. Spray disinfectant cleaner on exterior surfaces and allow to air dry. Swab the interior with a bowl brush until interior is clean. Flush. www.multi-clean.com

Step 11: Mop Floor Dilute cleaner into mop bucket Start at far edge of the restroom and work towards the door Allow floor to air dry Use correct dilution to prepare disinfectant cleaner solution in a mop bucket. Mop the floor thoroughly, making sure to remove any dirty areas or stains, and reaching behind toilets or urinals and under partitions. Always start at the far edge of the restroom and work towards the door. Allow the floor to air dry. www.multi-clean.com

Step 12: Wrap up Replace supplies and cleaners www.multi-clean.com Put away all supplies used. Once the process is complete and the floor is dry, the caution signs can be removed. www.multi-clean.com

Resources Multi-Clean Guide Sheets for restroom cleaning procedures Video: Top to Bottom Restroom Cleaning www.multi-clean.com