Organizational Behavior Matthew Bohannon Juan Bohorquez Cindy Cabrera Amen Hamed MaJennine Maninang

 AKA: The Hiring/Internship Department  Hiring Manager: Mr. Daniel Riskey  Several Stages of Hiring Process  Hospitality  Close Knit Community The People’s Department

 Established in 1967  World’s largest low cost carrier  Operates largest fleet of Boeing aircraft  Acquired AirTran airways in 2011  41 consecutive years of profitability  Differentiates itself with exceptional customer service Company History

 Strong, fun-LUVing Organizational Culture  Culture Department Culture

 Observable Artifacts 1.Logo 2.Company events 3.Workplace structure

1. Logo “Without a Heart it’s Just a Machine”

2. Company Events

3. Workplace Structure

Culture  Espoused Values & Basic Underlying Assumptions

Culture  Customer-Service Culture  Company  Employees  Customers

Styles and Behaviors:  Transformational leadership  Employee shout outs every week  Employees go above and beyond Leadership

 Expectancy Theory  Social events, appreciation days, company happy hours  Positive Reinforcement  Ability to be heard  Ability to move up  All around sense of belonging  Low exit rates and high employee satisfaction Motivation

 Value-Percept Theory (V want - V have) x (V importance) =  Dissatisfaction  Satisfaction 1.Pay 2.Promotion 3.Supervision 4.Coworkers Job Satisfaction

 3 types of Commitment 1.Continuance 2.Normative 3.Affective  Citizenship Behavior  Golden Rule  Paying for airplane fuel  Positive Perceived Organizational Support  Social Influence Model  Focus of commitment- the people in the company  Many long lasting friendships and marriages  Sharing the company’s values and goals Commitment

1. More departmental interaction 2. Opportunities for Maintenance Department 3. Create a system to track internship investments Recommendations:

QUESTIONS?