Performance Management: Strategies of Nonprofit Evaluation Urban Alliance 2014 Impact Summary 

Urban Alliance Evalu-what?

Urban Alliance The Gold Standard?

Urban Alliance Non-profit Evaluation

Urban Alliance Performance Management MessageAnalysisReact

Urban Alliance Performance Management MessageAnalysisReact

Urban Alliance Message Theory of ChangeLogic Model Details of WHY and HOW Program Delivery vs Results Objective Targets Details of WHY and HOW Program Delivery vs Results Objective Targets Doing It Right

Urban Alliance Performance Management MessageAnalysisReact

Urban Alliance Data Collection Be Selective Use Proxies Use Public Data Be Selective Use Proxies Use Public Data Doing It Right

Urban Alliance Proxy/ Public Data Example NSC Record Check Interview Disconnected youth Inform Program with Results Early connection to education greatly increases the chances of degree attainment.

Urban Alliance Performance Management MessageAnalysisReact

Urban Alliance React Accessibility Ownership Actionable Accessibility Ownership Actionable Doing It Right Soft SkillBaseline ScoreWinter Score Punctuality Attire Attitude Accepting Criticism Task Completion Time Management Following Directions Goal Setting Speaking Listening

Urban Alliance Dashboard Examples Program <75 Hours >150 Baltimore5% 24%29%24%8% Chicago8%3%7%13%32%31%5% DC16%6%13%18%30%15%2% NCR16%11% 16%21%26%0% Program # of Budgeted Interns # of Paid Interns Budgeted Hours per intern Average Hours Worked per intern Baltimore Chicago DC NCR Good Table Lame Table

Urban Alliance Evaluation Matrix Data TypeDescriptionFrequencyUse Program Implementation Workshop attendance Internship hours Program retention & total youth served Data compiled into monthly dashboards – shared with program teams and leadership Early identification if program delivery metrics are not being met Skill Set Evaluation Quarterly skill evaluation sent to mentors Regional reports created after each evaluation for program teams Growth reports shared with leadership after Winter (January) and Spring (May) evaluation Identify region-specific and intern-specific growth areas in job skills. Alumni Outcomes College enrollment, college persistence, and connectedness rates updates after NSC data pull and alumni director follow- ups Data compiled twice per year: November and April Data shared with regions and leadership after each data pull Primary metric for assessing UA’s impact Final Year-End Report Compilation of academic year’s data points for all programs and regions Late August / SeptemberPlanning for upcoming year

Urban Alliance Staff Buy- In Dedicated Staff Systems Organization Culture

Urban Alliance Thank You! Dan Tsin Urban Alliance Director of Evaluation