Communication skills seek first to understand than to be understood.

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Presentation transcript:

Communication skills seek first to understand than to be understood

Why communication Effective communication skills are critical element in your career and personal life Marketing We all must use a variety of communication techniques to understand and be understood

Why communication Half of what is said is heard Half of what is heard is listened to Half of what is listened to is understood Half of what is understood is believed Half of what is believed is remembered So it ends up remembering 1/32 of what is said

Communication methods

Amount taught Communication methods

Types of communication Intra personal Inter personal

Intra personal You and yourself Personal bank account If u cannot communicate with your self how can u communicate with others Talk with your self as anyone else

Interpersonal communication it is the process of sending and receiving information among people receiver feedback Sender medium

Emotional bank account Depositing and withdrawal Green vs. red line

listening Seek first to understand

listening We filter every thing through our paradigm Listening levels 1.Ignoring 2.Pretending 3.Selective 4.Attentive 5.empathetic

Empathic listening I don't care how much you know until I know how much you care It takes time EBA Listen with your heart

Techniques to improve listening skills Paraphrase Restate what was said in your own words Summarize Pull together the main point of a speaker Question Challenge speaker to think further clarifying both your and their understanding

Two basic types of questions 1.Closed questions Get a one word response Questions begin with who when and which 2. Open ended questions Invite unique thought, reflection or explanation Questions begin with how what and how come not why

Barriers to listening Takes time Takes a clear mind Emotional state Noise and verbal clutter Boredom Shrinking attention

Listening tips Eye contact Relaxed attention Open mind No interruption Wait for pause to ask questions Ask relevant questions Feel the speakers feelings Give feedback Think about what's not said

Speaking behaviors

speaking Define needs Deal with different mentalities differently

Speaking tips Organize -determine others needs -decide what results you want Express -introduce -state and support your idea -address others concern Check -check for reactions

Effective communication listening speaking

Barriers to communication Judging Sending solutions Finishing other sentences Preparing our response before someone has finished speaking Filtering contents or meaning based on the speaker Speaking for others avoiding

finally Communication is a two way process in order to have good communication -listen to understand -understand before speaking -Speak to be understood -seek understanding before proceeding -repeat