Collaboration and Partnerships CareerSource Central Florida CareerSource Florida Collaboration and Partnerships Pamela Nabors President/CEO CareerSource Central Florida Monday, October 5, 2015 2015 ACE Conference

Presentation Agenda CareerSource Florida Network Overview A New Brand A Shift in Our Approach to Business Workforce Innovation & Opportunity Act Partnering for Our Future Business-led board of appointees by the Governor; also includes legislative leaders appointed by the Speaker and President. We are honored to have two new House members who have been appointed to serve: Reps. Frank Artiles, of Miami, and Elizabeth Porter, of Lake City.

CareerSource Florida Network Overview

Who We Are & What We Do CareerSource Florida is the business-led policy and investment board for workforce development. We design and invest in strategies to address critical statewide workforce needs. We oversee a statewide network of career development professionals who work directly with Florida employers to help them find, develop and keep good employees. Business-led board of appointees by the Governor; also includes legislative leaders appointed by the Speaker and President. We are honored to have two new House members who have been appointed to serve: Reps. Frank Artiles, of Miami, and Elizabeth Porter, of Lake City.

Jobs! Jobs! Jobs! 9,500,000 5.3% 940,600 Florida Labor Force Unemployment Rate 940,600 Private-Sector Job Creation Since December 2010 274,225 Available Jobs In Florida* $50,133 Average Annual Salary for Top 20 In-Demand Occupations* It’s about JOBS! * August 2015 Online Ads, Help Wanted OnLine ® Data Series, prepared by the Florida Department of Economic Opportunity; seasonally adjusted

The CareerSource Florida Network State Policy and Investment Board Workforce Development Market-Driven Strategies Competitive Projects Training Grants Data and Analytics Strategic Planning RWB Local Strategic Plan Approval Policy Development Funding Allocations Chartering Regional Boards Department of Economic Opportunity State Administrative and Fiscal Agency Program Administration and Guidance Program Compliance and Financial Monitoring Federal Program Performance and Financial Reporting Technical Assistance and Support Workforce Staff Training and Development Labor Market Information (BLS) Regional Workforce Boards Employer and Job Seeker Service Providers Workforce Service Delivery to Job Seekers and Employers Career Centers Operations/Oversight Business Services Representatives RWB Local Strategic Plan Development and Implementation Local Compliance, Financial Oversight and Accountability Local Workforce Performance and Financial Tracking and Reporting

Who Are We? 1 of 24 Regional Workforce Boards 2nd Largest in Florida Oversee all Public Workforce Initiatives US Department of Labor Workforce Prgms. Veterans Employment Services Talent Development Initiatives Oversee One Stop Career Centers 6 CareerSource Central Florida Full Service Career Centers 1 Satellite Center 2 Mobile Career Centers Primary Funding Sources Workforce Innovation & Opportunity Act Wagner Peyser SNAP TANF Program TRADE Adjustment Act

A Brand New CareerSource Florida

Statewide Unified Brand Regional Workforce Boards Accountability Act of 2012 called for a new statewide unified brand. Launched the new CareerSource Florida Network Brand on February 10, 2014. First state in the nation to unify all of its workforce boards (state and local) and career centers through a single brand. New brand recognized as the top workforce initiative of 2014 with a prestigious national award from the National Association of State Workforce Agencies. Success already evident in early research that shows that within six months of the brand launch there was an 8-percent increase in awareness and knowledge of our network by Florida employers. Moving in the right direction. This session, we’re asking legislators to further assist our rebranding efforts with a naming bill that replaces our state board’s current statutory name, Workforce Florida Inc., with CareerSource Florida.

Pillars of the New Brand Collaborate Innovate Lead Mission The Florida Workforce System connects employers with qualified, skilled talent and Floridians with employment and career development opportunities to achieve economic prosperity

Values of the New Brand Business-Driven Continuous Improvement Integrity Talent Focus Purpose-Driven

Business IS Our Business

Business Engagement Model CULTURAL RESPONSIVENESS BRAND MANAGEMENT BUSINESS ENGAGEMENT TEAM DEVELOPMENT ORGANIZATIONAL RESPONSIVENESS CONTINUOUS PROCESS FUNDING DIVERSIFICATION CULTURAL RESPONSIVENESS – BET Mission, Market Needs, High Growth Sectors, Customer Requirements, BET Service Portfolio, Sector Strategies, Goals/Objectives, Values BRAND MANAGEMENT – Customer Perception Data, market Position, Messaging, Communications Plan, BET Outreach Strategies, B2B Marketing BUSINESS ENGAGEMENT TEAM DEVELOPMENT – Accountability & Empowerment, Performance Expectations & Feedback, Recognition & Reward, Professional Development & Training ORGANIZATIONAL RESPONSIVENESS – CRM, Needs Assessment Tools, Internal Work Processes, Prospecting, Customer Fulfillment, performance Metrics, Scorecards & Business Engagement Reports CONTINUOUS PROCESS IMPROVEMENT – Problem Solving Process, Total Quality Management, Baldrige National Quality Award, Lean Six Sigma, Change Management FUNDING DIVERSIFICATION – Social Enterprises, Fee-Based Services, Revenue Generation Streams, Cause-Related Partnerships, Braided Funding

Helping Floridians Get to Work and Businesses Thrive Florida Businesses Assisted FY 2014-15: 124,336 businesses reached, up from 101,300 in 2013 Florida Career Seeker Placements FY 2013-14: 445,437 career seekers placed, from 489,684 in 2013 From our Annual Report: FY13-14 Job seekers placed in region 12 = 40,338, or 8.2% (2nd highest in the State) Employers assisted in region 12 = 7,842, or 7.7%

Workforce Innovation and Opportunity Act (WIOA)

Workforce Innovation and Opportunity Act careersourceflorida.com/WIOA

Workforce Innovation & Opportunities Act Congress wants real change… Intentional Partnerships: Particularly for workforce training programs “Stepping Stones”: Career pathways with jobs and credentials Not just jobs: Good jobs, good wages, with growth potential (careers) Focus on those with challenges to employment True employer engagement (and work-based training) Clear, user friendly reports and program comparisons are necessary to foster informed consumer choices Workforce Innovation & Opportunities Act

How has the Law Changed? Topic New in WIOA One stop system and Career Centers Four “Core” Partners: 1. Adult, Dislocated Worker, Youth; 2) Adult Education & Literacy; 3) Wagner-Peyser; 4) Vocational Rehabilitation WIOA Career Services WIA Core + WIA Intensive + New WIOA New WIOA Business services Referrals to other programs Assistance with UI filing Financial Literacy English Language acquisition Workforce preparation activities Customer Assessment WIOA requires literacy, numeracy, English language proficiency and abilities to include skills gaps.

Partnership & Collaboration

CareerSource and Partners? What Does This Mean For CareerSource and Partners? Partner & collaborate to create seamless service delivery Partner strategically with regional businesses on vocational rehabilitation Restructure services to be career pathway focused Collaborate with educational partners to develop in-demand, stackable credentials Create a local strategy for sharing of infrastructure costs Collaborative partnerships for youth career development Prepare for full implementation of the law by July 2016

Positioning for the Future Please provide us input on how we can position our coordinates to deliver collaborative services under WIOA.

CareerSource Central Florida Thank You Pam Nabors President/CEO CareerSource Central Florida 407-531-1222 PNabors@careersourcecf.com