Task(s) to support strategy Action Tracker · Status Report | Bill Moss, Assistant Secretary Oct 09, 2015 Proposed Action Aging and Long-Term Support, Administration Background Group Topic / Strategic Plan Goal / Commitment 1: Increase safety of adults who are vulnerable Sub Topic / Strategic Objective: #1.3 Affirm residents and clients safety through initiation of timely complaint investigations of long term care facilities. Measure Title: Reduce complaint investigation backlog by 75% by June 2017 Type of Status Report Strategic Plan ID# Problem to be solved Strategy/Approach Task(s) to support strategy Lead Status Due Expected Outcome Partners 1.3.1 Staff turnover and insufficient staffing allocations Allocate additional staffing and fill existing vacancies to enhance capacity to reduce backlog Post, recruit, interview, and hire staff in 4 – 6 months Bett Schlemmer/Loida Baniqued Not Started June 2017 Complete recruitment and onboard new complaint investigators. Human Resource Division 1.3.2 Challenges with new data application requirements and lack of access to data/IT system Assessment and identification of challenges with data application requirements and redundancies Assessment and identification of equipment needs to access data applications timely Make change requests in data applications to simplify challenges and redundancies Make equipment changes as funded to establish data access 1.3.3 Staff lack complaint investigation skills Assessment and identification of staff training needs and skillsets Build a complaint investigation training program infrastructure division wide Create in-service training on complaint investigations Train staff through new employee orientation and ongoing in-service complaint investigation training Access civil monetary penalty funds to pay for investigator training curriculum. Lisa Yanagida April 2016 Trained staff able to conduct investigations. 1.3.4 Incomplete, inaccurate TIVA data entry Assess and identification of staff training needs and skillsets Build staff competency in TIVA application Train staff through new employee orientation and ongoing in-service on TIVA Office Chief of Business Operations Staff will know how to enter data and information in IT systems. Reports will reflect valid data. 1.3.5 Lack of routine monitoring and utilization of data reports of complaint backlog by program and region. Create reports from TIVA and/or other tracking databases at a frequency that informs management of the backlog status. Analyze backlog status and develop action plans to respond to the backlog. Identify critical backlog threshold with reports to executive leadership on effectiveness of backlog interventions. Meet with RCS and MSD data staff to develop reports and frequency. Develop analysis methodologies. Develop standing management team meeting agenda item to include complaint backlogs and reports from monitoring activities Office Chief of Business Operation & Office Chief of Policy, QA and Training Reduction of complaint investigation backlog by 75% by June 30, 2017. This measure ensures complaint investigations are completed timely, provider practice is consistent with quality care and that adults who are vulnerable are protected from abuse. Complaint investigations are a valuable tool to ensure residents are safe. SO 1.3 Complaint investigation backlog Last modified 10/09/2015