Common Solutions Group May 13, 2009
Faculty/Staff appropriate grade of service Full Exchange environment ◦ Outlook ( , contacts, calendar, tasks) ◦ Outlook Web Access Campus Active Directory integration ◦ Very difficult or impractical in Exchange 2007 ◦ Expected to be practical in Exchange 2010 anti-virus 2 nd tier support tools
◦ Backup service with mailbox recovery capability ◦ Quota management Starting at 2 GB Ability to increase on a per-user basis is required ◦ The service will handle attachments of at least 20 MB ◦ A process to define and maintain the expectations for the high-availability service Continuity of operations Disaster recovery timelines & planning Starting assumption: ½ business day is sufficient
Mobile Device Support ◦ Blackberry Enterprise Server ◦ ActiveSync IMAP Anti-Spam 2 nd tier support Voic OCS Telephone integration
Deleted item retention policy settings Retention and archiving rules that are customized per-group Support for compliance add-on products Provisions for local and hosted routing and mailing list support Physical and logical storage redundancy ◦ At least off-site backups if not remote real-time replication How would support work and which level is where? ◦ Tier 1 vs. Tier 2 vs. Tier 3
Telephone integration would be quite hard or impossible in the cloud now Exchange 2010 will likely make AD integration possible/practical SharePoint is out of scope (at least for now) Who purchases the licenses? ◦ Best guess is that the user’s school would have their own Campus Agreement in place There are baseline security requirements that will need to be decided for the service as a whole.
Some custom tool development may be needed to implement this service. We’ll need a process for preservation holds for e-discovery POP is specifically excluded; support issues A reasonable starting point may be Disaster Recovery and Business Continuity
Questions Discussion … … …