Database Administration Full Versions of these Training Materials and more are available at the I-Suite Website : CTSP BREAD &

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Presentation transcript:

Database Administration Full Versions of these Training Materials and more are available at the I-Suite Website : CTSP BREAD & BUTTER WHY YOU ARE THERE! and Customer Service with a Smile

Objectives Be able to: 1.Identify purpose of the DB ADMIN module 2.Manage Incident Database 3.Manage Users and Roles 4.Import Ross Data 5.Export Data 6.Purge SSN/EIN’s from the database (Automatic Feature in Repository Creation)

Database Admin Database File Management Options for File Management

Database Admin Managing GENERAL Users Users Created Per Database

Database Admin Managing ADMIN Users 1 st Admin user is created during Initial Server Setup. The Admin User is automatically added to the database ISuite Users when a database is Created, Attached, etc. New Admin Users are not automatically added to attached databases. The new Admin User needs to be pushed to the desired database. To Push Admin User 1.Highlight the User 2.Select the database(s) 3.Click Push Admin Users

I-Suite Logon History Login Logout External Access History Who What When User Account History Accounts Roles External Account History Enabled Disabled Backup History Who Where When DATABASE ADMIN Auditing

Database Admin ROSS Import See ROSS Import Quick Reference – Importing Ross Data Files Click to Browse for ROSS File

Database Admin ACCRUAL / FINANCIAL Select Database This is done on a DAILY BASIS (Generally by COST) Save/Print The CONFIRMATION Screen For COST Select Incident This is for file name purposes only. ALL Accruals and Payments in the database are exported. One export file per database per day.

Database Admin Data Repository Click All Incidents to Export This is done on a AT END OF INCIDENT / TRANSITION ONLY ONCE Make sure you upload the file the I-Suite Repository Site

Database Admin Purge SSN/EIN Click Yes to Purge NOTE: RARELY DO THIS FUNCTION [BUTTON] NOTE: Check w/ FSC to determine if SSN/EIN should be purged or not prior to completing this action.

Database Admin Merge Used to combine two databases May be used to correct a corrupt database Ask for expert assistance before using this functionality Contact the helpdesk Ask to escalate the ticket to an I-Suite Subject Matter Expert (SME) SME will discuss the pros and cons and help you through the process

Database ADMIN