Anne Sapp Executive Deputy Commissioner. About DHS Mission The mission of the Texas Department of Human Services is to provide financial, health, and.

Slides:

Advertisements

Similar presentations

Economic Self-Sufficiency Services July 16, 2001.

Advertisements

NHS Continuing Healthcare Is it different for people with a learning disability? Cath Roff: Strategic Director – Adults, Health & Housing, Derby City Council.

Hawaiis Early Learning System Looking at… ECE Task Force: Governance Committee.

Strengthening Parent Carer Participation

DOT Office of Inspector General Audit of DOT’s Office of the Secretary’s Acquisition Function Federal Audit Executive Council Procurement Training Conference.

DC Access System (DCAS)

HOMELESS SSI DEMONSTRATION PROJECT – HPI FUNDED. Purpose To coordinate efforts to identify homeless individuals who may be eligible for SSI benefits or.

From the Balcony and On the Ground The Louisiana Balcony View March 4, 2014.

PRS and the Survey of Organizational Excellence Texas Department of Protective and Regulatory Services Using the Survey of Organizational Excellence in.

Outcomes Tool Selection Committee Kick-Off Meeting April 29, 2015.

Center for Health Care Quality Licensing & Certification Interim Stakeholder Meeting 1 February 26, 2015.

New Employee Orientation (Insert name) County Health Department.

Retaining Foster Families A Summary of the Department of Health and Human Services OFFICE OF INSPECTOR GENERAL REPORT May, 2002 National Resource Center.

Georgia Department of Human Services Medical Director Presentation to DHS Board of Directors Presenter: Debora S. Johnson, MD Presentation to: DHS Board.

DHS LEADERSHIP ACADEMY Presenter: Rosemary Calhoun Presentation to: DHS Leadership Date: July 16, 2014 Georgia Department of Human Services.

Recruiting Foster Families A Summary of the Department of Health and Human Services OFFICE OF INSPECTOR GENERAL REPORT May, 2002 National Resource Center.

Surveying the Texas Workforce Network. l 0 l 0 l 0 = 9:50.

Commonwealth of Massachusetts Executive Office of Health and Human Services Improving the Commonwealth’s Services for Children and Families A Framework.

Be a Public Health Nurse

Linda Chamberlain, PhD MPH IPV and Sexually Transmitted Infections/HIV MENU Overview Regional and Local Data The Impact of IPV on Women’s Health IPV and.

Ken Dobell Deputy Minister to the Premier and Cabinet Secretary Renewal: Sustaining Excellence in the BC Public Service.

Get to Know Your Legislators Creating Legislative Connections.

Oral Health Project Activities to Support Providers and National Partnerships Kathy Geurink, R.D.H., M.A.

State of Maine: Quality Management and National Core Indicators.

HHS Programs: Key features of programs funded by the Administration on Developmental Disabilities (ADD) Jamie Kendall, Deputy Commissioner June 23, 2011.

Welcome to the Louisiana Developmental Disabilities Council.

1 Strengthening Your Chapter Advocacy Program Chapter Leaders Webcast November 20, 2008.

11/8/2006 Benefits and Work Incentives Planning: System Development NCHSD Fall Conference November 8, 2006 Damon Terzaghi: Oregon Competitive Employment.

Quality Counts!! GOAL “Provide our customers with the highest levels of quality and service in all aspects of PTO operations”

Client Assessments and the Reemployment of Low-Income Workers: Lessons from the Field OWRA: An Online Tool for Supporting Self-Sufficiency Chicago, Illinois.

Missouri Vocational Rehabilitation Quality Assurance Continuous Quality Improvement.

Military Family Services Program Participant Survey Training Presentation.

STRATEGIC PLAN Board Presentation August 20, 2013.

SW 644: Issues in Developmental Disabilities Wisconsin Birth to 3 Early Intervention Program Lecture Presenter: Darsell Johns, MSW Department Of Health.

OPEN GOVERNMENT. GIPA Act: INTENT Put in place a framework based around the principles of: proactive disclosure; a presumption in favour of public interest.

DHS Faith and Community Alliance Presenter:Robert Nibbs Director, Strategic Planning & Execution Rev. Dr. Willie Myles, Statewide Coordinator Presentation.

Collaborations and Partnerships: Infusing AT into Work and the Community – The Pennsylvania Assistive Technology and Employment Collaborative Disability.

Georgia Department of Human Services Division of Aging Services (DAS): Data Breach Presenter:Harold Johnson Acting General Counsel Presentation to: Board.

Health Data Initiative Forum III June 5, Our Mission ACF is responsible for federal programs that promote the economic and social well-being of.

Session 4 Engagement, Continuous Improvement, and Accountability CLAS Training [ADD DATE] [ADD PRESENTER NAME] [ADD ORGANIZATION NAME]

For over 70 years, the Texas Commission for the Blind has assisted blind and visually impaired Texans in achieving independent and successful lives through.

1 Department of Human Services (DHS) Board Meeting Presentation Revised Lynn Vellinga, CFO August 24, 2011.

New Weatherization Managers July 22, Welcome! Open dialogue Ask any questions Offer suggestions Share what works well at your agency Opportunity.

Care Network of the Treasure Coast.  The mission of the Care Network of the Treasure Coast (CNTC) is to serve as the advisory body for the Ryan White.

Delaware Health and Social Services Fiscal Year 2014 JFC Hearing Legislative Hall Senate Hearing Room February , 2013 Rita Landgraf Cabinet Secretary.

DHS Ministerial and Faith Community Alliance Presenter:Robert Nibbs Director Strategic Planning & Execution Presentation to:DHS Board Date: September 17,

Minnesota Council for Quality Driving Excellence, Sustaining the Journey Landmark Center, St. Paul, MN May 18, 2010 Minnesota Department of Human Services.

Child Deaths with Prior DFCS Involvement (December 1, 2011 – February 12, 2012) Presenter: Ron Scroggy, Acting DFCS Division Director Presentation to:

CPR Principles:  Put People First  Be Visionary & Innovative  Be Accountable & Efficient  Be Performance Driven  Save Taxpayer Dollars Health and.

Military Family Services Program Participant Survey Briefing Notes.

Department of Human Services FY 2012 FY 2011 Amended Budget Considerations.

United Way of Delaware Agency Report Education Presented by Paulette Robinson-Wilkerson.

1 MODULE II How are UCEDDs Connected?. 2 Topics of Presentation 1. Administration on Developmental Disabilities (ADD) 2. Association of University Centers.

Georgia Department of Human Services Insert Presentation Name Presenter: Presentation to: Date: Georgia Department of Human Services Georgia Division of.

OFFICE OF INSPECTOR GENERAL PRESENTERS : Charles W. Hicks, Jr., Interim Inspector General S. Maurice D. Ingram, Manager, Benefits Recovery Unit PRESENTED.

Division of Aging Services State Plan on Aging Georgia Department of Human Services Presenter: Jean O’Callaghan Deputy Director Division of Aging Services.

1 Strategic Plan Review. 2 Process Planning and Evaluation Committee will be discussing 2 directions per meeting. October meeting- Finance and Governance.

Catholic Charities Performance and Quality Improvement (PQI)

Presented to: DHS Board of Directors Presented by: Ashley Fielding Date: December 9, 2015 DHS Legislative Update Georgia Department of Human Services.

The Los Angeles Public Health Leadership Institute: An Intra-organizational Approach To Leadership Development APHA Session: The Challenge of Leadership.

Key Building Blocks in Designing a System in Which Money Can Follow the Person Steven Lutzky, Ph.D. Director, Division for Community Systems Improvement.

Regulations that Guide the Assessment Process. Access Element: NAC  Allow entry to system  Allow for multiple entry points into the system.

HIPAA Implementation: The Challenge Ohio Department of Job and Family Services October 23, 2002.

Employee Engagement Survey Renorta R. Heard Deputy Commissioner Stronger Families for a Stronger Georgia 02/17/2016.

GET INTO WATER! A Colorado Front Range Workforce Development Initiative Funded by a grant from the Colorado Department of Labor and Employment and by the.

Note: In 2009, this survey replaced the NCA/Baldrige Quality Standards Assessment that was administered from Also, 2010 was the first time.

The UCBDD Strategic Plan

Education, Advocacy, Resources

Education, Advocacy, Resources

The UCBDD Strategic Plan

Presentation transcript:

Anne Sapp Executive Deputy Commissioner

About DHS Mission The mission of the Texas Department of Human Services is to provide financial, health, and human services that promote the greatest possible independence and personal responsibility for all clients.

Key responsibilities to the citizens of Texas: Fostering individual choice and independence Sustaining families and individuals Stewardship of public funds About DHS Mission

About DHS Services Elderly persons and persons with disabilities, low-income parents and children, refugees, and victims of family violence.

About DHS Services – Eligibility Food Stamps TANF Medicaid

About DHS Services – Regulatory Regulation of providers of long-term care services

About DHS Services – Contracts & Quality Monitoring Reimbursement Quality Assurance

About DHS Workforce 14,804 employees Representative of entire state of Texas Staff in all 11 Health & Human service regions Representation in every Texas county Over 400 offices

Survey of Organizational Excellence: The DHS Experience

DHS Experience Survey History DHS has participated in the Survey of Organizational Excellence since it was first conducted in 1980

DHS Experience Key Goal Areas: 1.Improve Participation 2.Improve Response to Results

DHS Experience Goal 1: Increase Participation Past SOE Participation Rates

Action—Invite 100% of staff to participate in the survey. Adds value to information collected Sends message to staff that every voice/opinion counts DHS Experience Goal 1: Increase Participation

Improved SOE Participation Rates DHS Experience Goal 1: Increase Participation

Action— Administer survey online to staff.

DHS Experience Goal 1: Increase Participation Action— Increase agency promotional efforts

Survey Flyer

Video Message

DHS Experience Goal 2: Increase Response to Results Action—Communicate results to all staff Online newsletter articles notice with links to survey results

Action—Analyze results Agency wide effort Regional & program specific representation on workgroup Recommendations shared with executives DHS Experience Goal 2: Increase Response to Results

DHS Experience 2002 Survey Construct Consistency Trends Over Time Across Agency Benchmarks

Action—Develop action plans All functional areas of agency Regular follow-up Customizable DHS Experience Goal 2: Increase Response to Results

Next Steps Establish ongoing management action to respond to DHS employees through: Continued Tracking Web Page Future survey promotion Tie-in to other management activities

DHS Guiding Principles Accountability Best Business Decision Candor & Honesty Client Focus Continuous Improvement Proactive Respect