Business Process Mapping “Power Sector - Distribution” By: ANIL KUMAR Distribution Transmission Generation

OVERVIEW-DISTRIBUTION Distribution of Power for any of the areas encompasses a wide field of processes dealing with efficiently development of utility infrastructure, Engineering & Construction Activities along with the regular/interval Maintenance activities. The main concern for any of the utility is to serve the consumer with a quality & reliability of power, especially after the commencement of EA’03. Reform are stated in order to make Generating end more liberalized and competitive, But in actual it should be started from the Distributing end as 1 unit of electricity wasted at Distributing end would cost for 2 units of electricity at the generating end. So it’s the Prime concern to make the Distribution segment more efficient and economical. This involves lot of automation and IT applications. All this depends upon the practice standardization of the involved operational & maintenance activities for the Distribution utility. The utility has its own mechanism to reduce the losses(technically & commercially) as well as service down-time, in-order to improve revenue generation & performance of service as well Produce. Here in this Report, Utter Care has been taken to cover each and every crucial aspect from Power procurement to Billing and Metering. It also covers for the Energy Audit Process, Automated Meter Reading Process, Distribution Field network Maintenance Process and Revenue Generation Process. BUSINESS PROCESS MAPPING - TRANSMISSION

BUSINESS PROCESS MAPPING - TRANSMISSION DISTRIBUTION SECTION A-CONSTRUCTION PROCESS. SECTION B - OPERATION AND MAINTENANCE PROCESS BUSINESS PROCESS MAPPING - TRANSMISSION

BUSINESS PROCESS MAPPING - TRANSMISSION DISTRIBUTION 1-Power Procurement Process. 2- Employee Safety Process. 3-Energy Billing Techniques. 4- Customer Relationship Management. 5- Corporate Communication. 6-Distribution Automation Process. 7-Distribution Commercial Process. 8- Power System Planning Process. 9- Energy Audit Process. 10- Grid Management Process. BUSINESS PROCESS MAPPING - TRANSMISSION

BUSINESS PROCESS MAPPING - TRANSMISSION DISTRIBUTION 11-Automated Meter Reading Process 12-Distribution Field Network Maintenance Process 13-Revenue Generation Process 14-Quality & Reliability Of Power BUSINESS PROCESS MAPPING - TRANSMISSION

DISTRIBUTION A-CONSTRUCTION B-OPERATION AND MAINTENANCE Procurement Of Power FEASIBILITY STUDY Bidding Proposal Energy Billing CRM Project Management Utility Automation Process Corporate Communication Procurement Quality Assessment & Quality Control Power System Planning Commercial Activities Employee Safety Testing and Commissioning Energy Audit Automated Meter Reading Field Network Maintenance Execution Of Distribution Schemes

DISTRIBUTION POWER PROCUREMENT PROCESS{3-16} DEMAND FORECASTING PROCESS POWER PROCUREMENT PROCESS BILL ARRIVAL & VERIFICATION PROCESS BUSINESS PROCESS MAPPING - TRANSMISSION

DISTRIBUTION EMPLOYEE SAFETY PROCESS{17-49} PERMIT TO WORK SYSTEM VALIDITY OF AUTHORIZATION COMMENCEMENT OF WORK SAFETY INSTRUCTIONS FOR WORKING ABOVE 650 VOLTS SWITCH AND ISOLATION OPERATION DEVICES FOR PROVING MAINS AND APPARATUS USED EARTHING AND SHORT CIRCUITING THE MAINS 1)EARTHING 2)REMOVE EARTH CONNECTION 3)SAFETY PRECAUTION FOR EARTHING WORK ON HIGH VOLTAGE APPARATUS & OVERHEAD LINE. WORK ON LOWER PORTION OF TOWERS CARRYING LINE WIRES. WOR ON HIGH VOLTAGE CABLE AUTHORIZATION FOR TESTING WORK OF FILTERING OIL OF TRANSFORMERS WORKING ON OVERHEAD LINES AND EQUIPMENTS INSPECTION OF EQUIPMENT ON LIVE LINES SWITCHING OPERATIONS LIGHTING ARRESTORS SAFETY AND FIRST AID EQUIPMENTS{47-48} ACCIDENT REPORTS , RECORDS AND INVESTIGATION{48-49} BUSINESS PROCESS MAPPING - TRANSMISSION

DISTRIBUTION CUSTOMER RELATIONSHIP MANAGEMENT{54-63} ENERGY BILLING TECHNIQUES{50-53} ENERGY NOT CONSUMED(TECHNICAL LOSSES) ENERGY CONSUMED BUT NOT BILLED ENERGY CONSUMED & BILLED TOO. CUSTOMER RELATIONSHIP MANAGEMENT{54-63} CONSUMER CARE ACTIVITY PROCESS PROCESS FLOW COMPLAINT HANDLING GENERAL QUERY HANDLING HANDLING OF NEW CONNECTION REQUEST FAST METER COMPLAINT HANDLING CONSUMER SATISFACTION MEASUREMENT CORPORATE COMMUNICATION{64-74} CORPORATE COMMUNICATION-INTERNAL ,EXTERNAL ORGANIZATION ADVERTISING PROCESS BUSINESS PROCESS MAPPING - TRANSMISSION

DISTRIBUTION DISTRIBUTION AUTOMATION PROCESS{75-133} CONSUMER MAPPING PROCESS THROUGH GIS ROLE OF GIS IN DISTRIBUTION NETWORK ASSET MANAGEMENT LOAD FORECASTING MONITORING & CONTROLLING –SERVICE ZONE ANALYSIS MAINTENANCE OF GIS-QUICK RESPONSE TO BREAKDOWN SCADA MAINTENANCE PROCESS-QUICK RESPONSE TO NEW CONNECTION COMMUNICATION NETWORK MAINTENANCE -REQUEST DITRIBUTION COMMERCIAL PROCESS{134-175} CONNECTION MANAGEMENT PROCESS TEMPORARY CONNECTION ATTRIBUTE CHANGE OF THE EXISTING CONNECTION PROCESS METER MANAGEMENT PROCESS SINGLE PHASE METER COMPLAINT HANDLING HT COMPLAINT HANDLING PROCESS & HT PERIDIC TETING PROCESS CONUMER METER CHECK REQUEST PROCESS BUSINESS PROCESS MAPPING - TRANSMISSION

DISTRIBUTION DISTRIBUTION FIELD NETWORK MAINTENANCE PROCESS{175-223} METER REMOVAL ORDER PROCESS METER INDENT & TESTING PROCESS BILL CLEARNCE PROCESS MODEM TROUBLE SHOOTING PROCESS DISTRIBUTION FIELD NETWORK MAINTENANCE PROCESS{175-223} PROCESS INPUT,OUTPUT-METER BURNT BREAKDOWN MAINTENANCE PLANNED MAINTENACE SCHEDULE HIGH MAST MAINTENANCE STREET LIGHTINING COMPLAINT. EXECUTION OF DISTRIBUTION SCHEMES & DEPOSIT WORK. POWER TRADING PROCESS PREPARATION OF BILATERAL EXCHANGE PREPARATION OF ABT DATA GENERATING POWER AVAILABILITY REPORT SUMMARY BUSINESS PROCESS MAPPING - TRANSMISSION

DISTRIBUTION GRID MANAGEMENT PROCESS{224-239} GRID OPERATION:PURPOSE,OPERATION, SCOPE,ABBREVAIATIONS,DEFINITIONS,RECORDS TO BE MAINTAINED GRID MAINTENANCE PROCESS: PURPOSE,OPERATION, SCOPE, ABBREVAIATIONS, DEFINITIONS, RECORDS TO BE MAINTAINED AUTOMATED METER READING PROCESS {240-247} PURPOSE,OPERATION, SCOPE,ABBREVAIATIONS,DEFINITIONS,RECORDS TO BE MAINTAINED DISTRIBUTION FIELD NETWORK MAINTENANCE PROCESS {248-303} PURPOSE, OPERATION, SCOPE, ABBREVAIATIONS, DEFINITIONS, RECORDS TO BE MAINTAINED BUSINESS PROCESS MAPPING - TRANSMISSION

DISTRIBUTION REVENUE GENERATION PROCESS{304-349} REVENUE BILLING PROCESS CHECKING BILLS BEFORE DISTRIBUTION FOR ASSESSMENT FOR BILL MODIFICATION,MISUSE,BQC CORRECTION PROCESS FLOWCHART FOR JE COORDINATION FOR BILL REVISION DESTRICT LEVEL REVENUE DISCIPLINE PROCESS INSPECTION REPORT HANDLING BILL HANDLING. ADVICE SETTLEMENT CASE HANDLING SPEAKING ORDER & PARAWISE COMMENTS HANDLING CRIMINAL COMPLAINT HANDLING COURT ORDER HANDLING. REVENUE RECOVERY PROCESS PROCESS FLOW CHART FOR DISCONNECTION NOTICE PROCESS FOR SURVEILLANCE AND DUES TRANSFER PROCESS FLOW FOR HARD COPY OF DISCONNECTION NOTICE FOR CHEQUE BOUNCE RECOVERY QUALITY AND RELIABILITY OF POWER PERFORMANCE ASSESMENT OF DISTRIBUTION SYSTEM SAIFI,CAIFI,SAIDI,CAIDI,ASAI,ALII,ASCI,ACCI. SYSTEM RELIABILITY MANAGEMENT PROCESS BUSINESS PROCESS MAPPING - TRANSMISSION

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