FINANCIAL MANAGEMENT GUIDE © Marin Management, Inc. 1 7100. General Accounting Procedures, 7163 Revenue Allowances A. The Purpose of This Policy Revenue.

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FINANCIAL MANAGEMENT GUIDE © Marin Management, Inc General Accounting Procedures, 7163 Revenue Allowances A. The Purpose of This Policy Revenue allowances are adjustments made to revenue. Examples of revenue allowances include adjustments to a guest’s account for services not received or for unsatisfactory services. The purpose of this policy is to describe how we adjust revenue for various situations. Making allowances to revenue (rather than reporting those adjustments as expenses) is the generally accepted best practice in the lodging industry because doing so allows us to not pay taxes and franchise fees on “revenues” not received. Continue ►

FINANCIAL MANAGEMENT GUIDE © Marin Management, Inc General Accounting Procedures, 7163 Revenue Allowances B. Responsibility Guest service agents, night auditors and those performing their duties are responsible for making postings for revenue allowances in adherence with this policy. The general manager and assistant general manager are responsible for assuring this policy is followed and for investigating all revenue-allowance transactions. Continue ►

FINANCIAL MANAGEMENT GUIDE © Marin Management, Inc General Accounting Procedures, 7163 Revenue Allowances C. Procedure for Posting Revenue Allowances We adjust revenue when a customer has not received the goods or services for which the revenue was posted and (in compliance with our approval procedures) when a customer is not satisfied with those goods or services. Post adjustments to the “allowance” account(s) for one or more of the appropriate categories:  Room revenue allowance  Food revenue allowance  Beverage revenue allowance  Telephone revenue allowance  Other revenue allowance Continue ►

FINANCIAL MANAGEMENT GUIDE © Marin Management, Inc General Accounting Procedures, 7163 Revenue Allowances C. Procedure for Posting Revenue Allowances (cont.) For adjustments in other categories (such as sundries, pay-for- view movies and vending), make the adjustment to the revenue account. To make the above adjustments, Hotel management must assure that the above allowance accounts are available on the Hotel’s property management system. End

FINANCIAL MANAGEMENT GUIDE © Marin Management, Inc General Accounting Procedures, 7163 Revenue Allowances