Business Principles Project Management: Emotional Intelligence 18 th January 2011

Emotional Intelligence “The ability to monitor one’s own and others’ feelings and emotions” Salovey, P. & Mayer, J.D. (1994) "Emotional intelligence" Imagination, Cognition, and Personality, 9,

Emotional Intelligence Self awareness Managing emotions Motivating oneself Recognising emotions in others Handling relationships Goleman, D. (1995). Emotional intelligence. New York: Bantam Books

Psychological Type Theory of personality Difference in behaviour Inborn tendencies MBTI

Psychological Type Perceiving SensingIntuition Judging ThinkingFeeling

Psychological Type Introversion Extroversion

Psychological Type PerceivingJudging SensingIntuitionThinkingFeeling SensingIntuitionThinkingFeeling Introverted Extraverted Introverted Extraverted

Psychological Type Introverted Sensing with Extraverted Thinking ISTJ Introverted Sensing with Extraverted Feeling ISFJ Extraverted Sensing with Introverted Thinking ESTP Extraverted Sensing with Introverted Feeling ESFP Introverted Intuition with Extraverted Thinking INTJ Introverted Intuition with Extraverted Feeling INFJ Extraverted Intuition with Introverted Thinking ENTP Extraverted Intuition with Introverted Feeling ENFP Introverted Feeling with Extraverted Sensing ISFP Introverted Feeling with Extraverted Intuition INFP Extraverted Feeling with Introverted Sensing ESFJ Extraverted Feeling with Introverted Intuition ENFJ Introverted Thinking with Extraverted Sensing ISTP Introverted Thinking with Extraverted Intuition INTP Extraverted Thinking with Introverted Sensing ESTJ Extraverted Thinking with Introverted Intuition ENTJ

Preferences

Non-preferred hand Unnatural Had to concentrate Awkward Looks childlike Preferred hand Natural Didn’t think Effortless Looks neat, legible

E : I dichotomy Where do you prefer to focus your attention? Where do you draw energy?

E : I dichotomy Extraversion Communicate by talking Work ideas by talking through Learn best by doing Sociable and expressive Readily take initiative

E : I dichotomy Introversion Communicate by writing Work ideas by reflection Learn best by thinking through Focus on own interests Private and contained

E : I dichotomy Introverting your thinking “Here’s a thought” “Let me think….” Extraverting your thinking

E : I dichotomy Extravert’s List To Do Today Introvert’s List To Do Today 1212

E : I dichotomy Communications

E : I dichotomy Extravert typesIntrovert types Like variety & actionLike Quiet Direct attention to outer worldDirect attention to inner world Impatient with complicated detailsCareful with details dislike sweeping st Often good at greeting peopleMay have trouble remembering names Often dislike long slow jobsDon’t mind working for a long time on one job Don’t mind telephoneOften dislike telephone & interruptions Like to have people aroundContent to work alone Can be drained or bored if alone longCan be drained by too much time with people Speak out easily & often at meetingsHold back at meetings May dislike & avoid writingPrefer to present ideas in writing Relatively easy to get to knowTake longer to get to know Regard action above thoughtCan be so deep in thought – fail to act Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

E : I dichotomy Where do you prefer to focus your attention? The outer world of people and activity - E The inner world of ideas and experiences - I

S : N dichotomy How do you prefer to take in information? Sensing : Intuition

S : N dichotomy Sensing Oriented to present realities Factual and concrete Focus on what is real and actual Observe and remember details Build carefully towards conclusions Trusts experience

S : N dichotomy Intuition Oriented to future possibilities Imaginative and verbally creative Focus on patterns and meanings Remember details when in a pattern Move quickly to conclusions Trusts inspiration

S : N dichotomy

Strategy Development Where do you start from? IntuitionSensing PEST SWOT 5 Forces Competitive compass Goal Vision

S : N dichotomy From Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK “A light, spacious and well decorated apartment with magnificent views down to the Firth of Forth and across to Fife”

S : N dichotomy Sensing typesIntuitive types Like established routinesDislike routines Good at precise workDislike taking time for precision Work all the way through to reach a solutionOften jump to conclusions See ‘what is’See ‘what could be’ Seldom make errors of factOften make errors of fact Often like absorbing facts for their own sakeEasily get bored with facts Quick to grasp detailsTend to disregard details Enjoy using skills learnedEnjoy learning a new skill more than using it Over-reliant on history, tradition & established procedures Tend to ignore the lessons of history See objections to new ideas before good pointsEasily overlook practical problems with new ideas Specific and literal when speaking or writingGeneral and abstract when speaking or writing Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

S : N dichotomy How do you prefer to take in information? Real and tangible, observant of details - S Big picture, focus on relationships and connections - N

T : F dichotomy How do you make decisions? Thinking : Feeling

T : F dichotomy Thinking Analytical Cause and effect Solve problems logically Objective standard of truth Reasonable Fair – treat everyone equally

T : F dichotomy Feeling Empathetic Guided by personal values Assess impacts of decisions on people Strive for harmony Compassionate Fair – treat everyone as an individual

T : F dichotomy Managing Director Of Finance Director Of Personnel Director Of Marketing Thinking

T : F dichotomy George SuzanneTonyKatrina Feeling

T : F dichotomy “Let’s get down to business” “How’s the family”

T : F dichotomy Thinking typesFeeling types Unemotional & uninterested in peoples feelingsAware of people and their feelings May hurt peoples feelings without knowing itEnjoy pleasing people May seem to be hard heartedTend to be sympathetic Communications in logical orderCommunications by identifying with recipient Can get along without harmonyLike and need harmony Need to be treated fairlyNeed occasional praise Dislike or ignore irrational behaviourUnderstand and take into account the irrational Settle disputes by appeal to objective criteriaSettle disputes by appeal to human values & harmony Tend to make their decisions impersonally sometimes ignoring peoples wishes and feelings Often let their decisions be influenced by their own or other peoples wishes and feelings Can be ruthlessCan be easily hurt Able to reprimand people or sack themHave difficulty telling people unpleasant things Good at exploring logical, impersonal consequencesGood at assessing human consequences of actions Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

T : F dichotomy How do you make decisions? Considering the logical consequences of a choice or action - T Considering what is important to you and to others involved - F

J : P dichotomy How do you deal with the outer world? Judging : Perceiving

J : P dichotomy Judging Scheduled Organised Systematic Methodical Planned Avoids last minute stress

J : P dichotomy Perceiving Spontaneous Flexible Casual Open-ended Adaptable Feels energised by last-minute pressures

J : P dichotomy Summer break JANUARY JULY HOLIDAY ?

J : P dichotomy JudgingPerceived Proposal Introduction Key Facts Decision Criteria Decision Proposal Introduction Decision Criteria Key Facts Decision Awaiting further research

J : P dichotomy Judging typesPerceiving types Work according to scheduleStart many projects, have difficulty finishing, postpone unpleasant tasks Want authority structure & predictabilityWant autonomy variety & stimulation Aim to be right and master somethingAim to miss nothing & try everything Like to get things settled and tied upDon’t mind leaving things open for last min changes Can get along without harmonyLike and need harmony Rated as effective managersRated as creative professionals Best when they can plan their work & stick to planGood at adapting to changing situations May be slow to id need for change & reluctant to adapt plans May get bored easily and seek change for change’s sake Can be satisfied once they reach a decisionRemain curious & welcome new light after decision Reluctant to move from/question given valuesHave difficulty making decisions and sticking to them Come to conclusions quickly & ignore evidence to contrary Seldom come to a decision because there is always more info to consider Tend to be comfortable in hierarchical organisationsTend to be resistant to authority Adapted from Goldsmith, Wharton (1999). Knowing Me Knowing You. SPCK

J : P dichotomy How do you deal with the outer world? Would like to live in a planned and orderly way - J Live in a flexible and spontaneous way - P

Myers-Briggs Type Indicator

Type combinations ISTJISFJINFJINTJISTPISFPINFPINTPESTPESFPENFPENTPESTJESFJENFJENTJ SSNN TFFT I I E E J P P J

Type combinations ISTJISFJINFJINTJISTPISFPINFPINTPESTPESFPENFPENTPESTJESFJENFJENTJ Dominant Function

Type combinations ISTJISFJINFJINTJISTPISFPINFPINTPESTPESFPENFPENTPESTJESFJENFJENTJ Combination of Energy and External Orientation Dealing with change IJ IP EP EJ Decisive introverts Adaptable introverts Adaptable extraverts Decisive extraverts

Type combinations ISTJISFJINFJINTJISTPISFPINFPINTPESTPESFPENFPENTPESTJESFJENFJENTJ STSFNFNT Combination of Perception and Judgement Career Interests

Type combinations How to use: Improving communication Enhancing problem solving and decision making Dealing with conflict Planning, implementing and managing organisational change Recognising and managing stress Team development Leadership and management development Analysing organisational tendencies