Program Improvement Resource Guide Kenneth A. Meehan, Ph.D. Director of Institutional Research (coauthor) Fullerton College

Program Improvement Resource Guide  A Key Performance Indicator Model for Program Analysis and Improvement  Considering Special Populations  Data Location and Access  “How to” Guides

Program Improvement Resource Guide  Key Performance Indicator Model  Core Indicators  Broader Program Review Model  Program Context  Program Analysis and Improvement

Key Performance Indicators  Five Step Program Analysis Process  Document Program Results  Analyze Key Performance Indicators  Identify Root Causes  Select Best Solution Strategies  Pilot and Evaluate Solutions

Document Program Results  Measures of Critical Aspects of Educational Programs  Program Demand  Program Resources  Program Efficiency  Program Outcomes

Analyze Key Performance Indicators  Discover Performance Gaps  Comparisons Among Programs  Comparisons over Time  Comparisons with Benchmarks

Identify Root Causes  Root Causes within Program Control  Establish Critical Causes  Root Causes outside Program Control

Select Best Solutions  Effective Practices  CCCAOE  Center for Student Success  USDOE/OVAE  Center on Education and Work  CORD  ERIC Clearinghouse

Pilot and Evaluate Solutions  Review Key Performance Indicators  Repeat Comparisons  Implement Effective Practices

Resource Guide Location  Chancellor’s Office Home:  Multiple Locations Academic Senate Research & Planning  Questions?