NSS Change Programme Final Meeting Catriona Cunningham, John Stockwell & Natasha Taylor Higher Education Academy 20 November 2012

10:45 – 11:15Review of achievements and sharing of key transferrable lessons learned (Natasha Taylor and John Stockwell) 11:15 – 12:15The challenges of change – common issues and strategies for addressing them (Mick Healey) 12:15 – 13:00Lunch – a chance to catch up with other teams and supporters 13:00 – 14:00Outcomes, Impact and the National Student Survey – making the most of recent work on the NSS (Alex Buckley, HEA surveys team) 14:00 – 15:00 Making your initiative sustainable (Steve Outram) 15:00 – 15:30Writing up your Case Study (Steve Outram) 15:30Close (HEA team available until 16:00 for final questions) 2 Agenda

Outcomes By the end of our final day together, you will have: shared and deepened your understanding of the process of change by exploring key challenges and outcomes with others reflected on the meaning of the NSS for you and your institution considered how to take your case study forward identified how your project is sustainable 3 Opening

4 Rationale: making sense of it all

To what extent do you agree or disagree with these quotes? “Has the NSS contributed to a ‘student as consumer’ approach within the institution, or has it helped to support a genuine dialogue and engagement with students?” “The fact that the data is published, and informs league tables, helps those of us who advocate quality enhancement to persuade colleagues of the value of bringing about change.” (Making it count: Reflecting on the National Student Survey in the process of enhancement by Alex Buckley HEA, 2012) 5 Rationale: points for reflection

Team Development Day (April 2012): * Explore embryonic initiatives; get feedback * Understand the scope and nature of the NSS * Explore the nature of leadership and team working 6 Rationale: How today fits in the overall programme Residential (July 2012): * Protected time for teamwork * Move from creative, divergent thinking to practical, convergent thinking * Introduce organisational development tools (stakeholder analysis, influencing skills, action planning etc.) * Develop Theory of Change framework for evaluation Final Day (Nov 2012): * Report on progress so far * Identification of enablers and barriers * Using the NSS for future enhancement * Ensuring initiatives are sustainable

Today is about reflecting upon your project and the progress you have made before thinking about how you will move it forward and develop it. Stefan Collini’s timely exploration of ‘What are universities for?’ (2012) highlights the changing role and function of our Higher Education Institutions. This final meeting gives you the opportunity to view your project from an academic, departmental and institutional viewpoint, and hopefully to improve the learning experiences of your students.. 7 Rationale – the big picture

Review of achievements and sharing of key transferrable lessons learned In your pair, please explore the key transferable lessons you have learned over the course of this process. You may use your précis as a starting point. [ Outputs (What did you do?), Intermediate outcomes (what impact you are seeing now?), Anticipated results (What you hope to see in the near future?), Contexts and conditions (all the enablers and barriers you have met along the way and are likely still to encounter)] 8 Session 1: Sharing in pairs

What issues have arisen or do you expect to arise and what have you done/expect to do to address them? 1.Each table will consider a different theme (examples might be Communication, Co-working with students, Collaboration, Career Building, Continuation) 2.Feedback to group 3.Findings can be circulated after today 9 Session 2 – Mick Healey