Delivered by the New Zealand Federation of Family Budgeting Services Case Management Taking your client from Chaos to Competency

Today’s Objectives  Understand correct budgeting procedures  Determine the difference between one off and ongoing clients  Determine different case management processes for one off and ongoing cases  Understand good use of the Cash Flow forecast

What Information Do We Need?  When bills are due  If WOF or Registration is coming due  Any special events happening in the period  Any other stuff that will need to be paid

What’s Next?  Get Budgeting agreement signed – explain it to the client  Ring the company and negotiate as hard as you can  Ensure client is happy with the outcome  Ask if the client wants any more help  Explain the ongoing process of budgeting and how beneficial it can be as a long term solution – remember to remain non- judgemental  If the client is clear on not wanting more help bring the appointment to an end  Send through confirmation paperwork if required  Write up detailed case notes including time taken  Complete discharge form and any other administration required by your service  Close the file, put it away & pat yourself on the back

What’s Next?  Verification of income  Contact creditors to get balances  Send out Budget Agreements and letter # 1  Draft budget and debt schedule  Come up with some possible suggestions  Write up detailed Case notes including time spent

What’s Next?  More contacting of creditors (new ones?)  Debt Payment Plan  Long Term Cash flow  Need to start coming up with concrete solutions that address the client’s needs/goals  Write up detailed Case notes including time spent

What Information Do We Need?  When bills are due  If WOF or Registration is coming due  Any special events happening in the period  Any other stuff that will need to be paid

Third Interview  Continuous monitoring of day to day spending to ensure client is sticking to the budget.  Final draft of budget (or working towards that)  Client agreeing to debt payment plan  Setting up/agreeing to a system for the client’s finances that meets their needs and allows them to work towards self managing their money  Check the work done so far against the client’s goals – are we on the right track

When Do we Close a Case?

When the client has reached their goals