1 Information Systems Design [Σχεδιασμός Πληροφοριακών Συστημάτων] Unit 1: Introduction Univ. of the Aegean Financial and Management Engineering Dpt Petros KAVASSALIS Chios,

Petros KAVASSALIS 2 What you will learn in this course A set of fundamental concepts for understanding the process of Information Systems Design in a Business Context A set of fundamental concepts for understanding the process of Information Systems Design in a Business Context  Principles for Information Systems design  Business operations and processes  Business Process Management (BPM) Familiarization with Business Process Management practices : Familiarization with Business Process Management practices :  BPMN  XML A full Case of BPM design A full Case of BPM design  Business logic  Augmented with technical details

Petros KAVASSALIS 3 Who am I? PhD in Economics and Management (Univ. Paris Dauphine & Ecole polytechnique) PhD in Economics and Management (Univ. Paris Dauphine & Ecole polytechnique) Research experience Research experience  Ecole polytechnique, Paris  MIT Center of Technology Policy and Industrial Development, MIT CTPID (MIT Internet Telecommunications Convergence Consortium) Current positions Current positions  Univ. of the Aegean (FME): Assoc. Professor  Univ. of Crete: Director of ATLANTIS Group

Petros KAVASSALIS 4 Communication tools petros at cfp.mit.edu petros at cfp.mit.edupetros at cfp.mit.edupetros at cfp.mit.edu to use to submit assignments: petros.students at gmail.com to use to submit assignments: petros.students at gmail.competros.students at gmail.competros.students at gmail.com Course web site: Course web site: * Last year reference: * Last year reference:

Petros KAVASSALIS 5 Students evaluation Class Participation (20%) Class Participation (20%)+ Assignments (20%) Assignments (20%)+ Final Exam (60%) Final Exam (60%) * Questions regarding last year course quality: ask gdikas (gdikas [AT] gmail.com ) * Questions regarding last year course quality: ask gdikas (gdikas [AT] gmail.com )

My expectations [I copy a colleague I respect a lot…] Information Systems Design under a BPM view is practical (with “hands-on” examples) but also intellectually challenging Information Systems Design under a BPM view is practical (with “hands-on” examples) but also intellectually challenging I'm not a formal person and will be as accessible as I can to all of you – my official office hours are proposed as Thursday I'm not a formal person and will be as accessible as I can to all of you – my official office hours are proposed as Thursday But my informality doesn't mean I'm casual about what goes on in my class… But my informality doesn't mean I'm casual about what goes on in my class… I want from my students to avoid missing lectures and actively participate in the practical work (if yes: there is compensation) I want from my students to avoid missing lectures and actively participate in the practical work (if yes: there is compensation) Petros KAVASSALIS 6

Course Textbook Let me check more carefully… Let me check more carefully… Come back in the next course Come back in the next course Petros KAVASSALIS 7

[A parenthsesis: FME K4 Truck: new!] Information Systems Information Systems Business Process Management Business Process Management Business Informatics Business Informatics Petros KAVASSALIS 8

9 Information Systems (IS) An Information System (IS) [source Wikipedia] An Information System (IS) [source Wikipedia]  is the system of persons, data records and activities that process the data and information in a given organization, including manual processes or automated processes. Usually the term is used erroneously as a synonym for computer-based information systems, which is only the Information technologies component of an Information System systemdataprocessinformationmanual automatedInformation technologiessystemdataprocessinformationmanual automatedInformation technologies The study of Information Systems The study of Information Systems  originated as a sub-discipline of computer science, in an attempt to understand and rationalize the management of technology within organizations. It has matured into a major field of management, that is increasingly being emphasized as an important area of research in management studies, and is taught at all major universities and business schools in the world. Today, Information and Information technology have become the fifth major resource available to executives for shaping an organization, alongside people, money, material and machines. Many companies have created a position of Chief Information Officer (CIO) that sits on the executive board with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO) and Chief Technical Officer (CTO).The CTO may also serve as CIO, and vice versa… Chief Executive OfficerChief Financial OfficerChief Operating OfficerChief Technical OfficerChief Executive OfficerChief Financial OfficerChief Operating OfficerChief Technical Officer

Information Systems in their context Petros KAVASSALIS 10

Petros KAVASSALIS 11 IS: What is it? An Information System (IS) is a set of people, procedures and resources that collects data which it disseminates and transforms An Information System (IS) is a set of people, procedures and resources that collects data which it disseminates and transforms It is a system of communication between people and between business processes It is a system of communication between people and between business processes Data transformation and dissemination IS Knowledge DataInformation Person’s prior learning and experience Source: U. Fuller (2008)

Enterprise Information Systems Information technology is the hardware and software a business uses to achieve its objectives Information technology is the hardware and software a business uses to achieve its objectives An information system consists of components that support decision making and control, and help with analysis, visualization, product creation and process design and management An information system consists of components that support decision making and control, and help with analysis, visualization, product creation and process design and management Information refers to data shaped into a meaningful and useful form Information refers to data shaped into a meaningful and useful form Data are streams of raw facts representing events and occurrences Data are streams of raw facts representing events and occurrences Petros KAVASSALIS 12

Petros KAVASSALIS 13 The triangle: data, information, knowledge Data is one or more symbols that are used to represent something. They may or may not mean something to the observer. Data is one or more symbols that are used to represent something. They may or may not mean something to the observer.  Give examples of data  6,602,224,175 Information is data that has been processed to have meaning and value to the recipient Information is data that has been processed to have meaning and value to the recipient  Give examples Knowledge builds on information through learning, experience and reasoning Knowledge builds on information through learning, experience and reasoning  Give examples

Petros KAVASSALIS 14 About data… you know something New concepts in this course New concepts in this course  Information and Knowledge  Business Processes (models)

Information Systems thrive and transform the Enterprise World In 2005, more wireless phone accounts were opened than telephone land lines installed In 2005, more wireless phone accounts were opened than telephone land lines installed More than 35 million people receive their news online; 32 million Americans read blogs More than 35 million people receive their news online; 32 million Americans read blogs Internet advertising continues to grow at more than 30 percent per year Internet advertising continues to grow at more than 30 percent per year New laws require businesses to store more data for longer periods New laws require businesses to store more data for longer periods Petros KAVASSALIS 15

The role of ISs in the modern Enterprise Achieving operational excellence Achieving operational excellence Managing business processes Managing business processes Developing new products and services Developing new products and services Attaining customer intimacy and service Attaining customer intimacy and service Improving decision making Improving decision making Promoting competitive advantage Promoting competitive advantage Ensuring survival Ensuring survival Petros KAVASSALIS 16

Petros KAVASSALIS 17 More: (Business) Information is… What is Digital information? What is Digital information?  Your opinion What is Knowledge? What is Knowledge?

Petros KAVASSALIS 18 More: Content (and Documents) A Document is a purposeful and self-contained collection of information A Document is a purposeful and self-contained collection of information This definition focuses on the information content, not on the physical container or medium, format, or technology in which the information is conveyed This definition focuses on the information content, not on the physical container or medium, format, or technology in which the information is conveyed This broader definition includes information extracted from databases or applications, spreadsheets, printed or web forms, as well as traditional printed documents This broader definition includes information extracted from databases or applications, spreadsheets, printed or web forms, as well as traditional printed documents

Petros KAVASSALIS 19 Start from an example: FME web site (let’s discuss what is about…)

Petros KAVASSALIS 20 First Assignment FME Web site: Recognize the System Parts FME Web site: Recognize the System Parts How a Web site works (as an IT)? How a Web site works (as an IT)? Serving needs? Serving needs? Who is going to be served? Who is going to be served? Create your “own” Course Web site by using Google tools Create your “own” Course Web site by using Google tools Next course: Please come with a short presentation Next course: Please come with a short presentation