Security Concerns Chapter 4, Section 4

Receiving Lost and Found Items from a Guest Thank the guest for giving you the item. Ask where and when the item was found. Write the guest’s name down. Take the item to the lost and found area right away.

Types of Disabilities Physical handicap Vision impairment Hearing impairment Mental Handicaps AIDS and other illnesses, including cancer or leukemia Arthritis

ADA: Makes it illegal for employers to discriminate against hiring, promoting, or firing a qualified person with disabilities. Requires public businesses to make their workplaces more accessible to people with disabilities.

Convenience Accommodations Ramps and elevators Braille signs Automatic doors Drinking fountains Desks at appropriate levels for people using wheelchairs Text telephones and visual alarm

Help Guest with Disabilities Stay Safe During Emergencies Make sure hallways and emergency exits are easily accessible and not blocked. Explain emergency procedures while escorting a guest with a disability to his or her room. State how far away emergency exits are. Make sure the front desk keeps track of the room numbers and type of disability of guests.

Security Officers: Maintain guestroom security. Control access to the property. Protest assets. Handle emergencies. Investigate incidents. Keep security records.

Times to Take Notes Notice any unusual situations or suspicious individuals during a patrol. Investigate a crime. Respond to an emergency. Take action to prevent a fire or safety hazard. Communicate with a guest about a request, complaint, or security concern.

Activity Reports Cover: Employee’s name Exact time employees started and ended a shift Employee’s badge number (if appropriate) Fire or safety hazards and any actions taken to correct the hazard Emergencies Any suspicious illegal, or prohibited activities Contact with law enforcement, fire, emergency, or medical personnel Accidents or injuries Any special guest or employee requests

Incidents Reports Covers: Emergencies such as fires, weather or natural disasters, and medical emergencies Crimes reported on the property Conflicts between people, such as dealing with an intoxicated guest or a trespasser Civil unrest, strikes, or demonstrations Accidents

Preparing is the Key to Providing Effective Security During Conventions.

Why should lodging employees keep information about a VIP’s stay at a property confidential? Keeping the VIP’s expected arrival and stay quiet will help minimize potential security situations.

Section 4.4 Quiz 1. True/False: If an employee receives a found item, he or she should immediately call the guest to whom the found item belongs. 2. True/False: Conventions, parties, special events, and VIP guests can pose unique security concerns for a property.

Section 4.4 Quiz 3. Security efforts must be well-documented to prevent and respond to _____. 4. An _____ report is a daily log that gives detailed descriptions of what happened on a particular day and at particular time during a shift. 5. An ____ report focuses on one unusual event that happened during a shift and that directly affected security (such as an accident, emregency or crime).