Global E-Business: How Businesses Use Information Systems

We are going to focus on  Business processes and information systems  Types of business information systems  Systems that span the enterprise  The information systems function in business

Business Processes and Information Systems Business processes Manner in which work is organized, coordinated, and focused to produce a valuable product or service Concrete work flows of material, information, and knowledge—sets of activities Unique ways to coordinate work, information, and knowledge Ways in which management chooses to coordinate work

Information Systems A system that collects and maintains information and provides it to people for decision making, progress reporting, and for planning and evaluation of programs. Information systems help organizations  Achieve great efficiencies by automating parts of processes  Rethink and streamline processes

Examples of Business Processes Functional AreaBusiness process Manufacturing and production  Assembling the product  Checking for quality  Producing bills of materials Sales and marketing Identifying customers Making customers aware of the product Selling the product Finance and accounting Paying creditors Creating financial statements Managing cash accounts Human resources Hiring employees Evaluating employees’ job performance Enrolling employees in benefits plans

Cross-Functional Business Processes The Order Fulfillment Process

How information technology enhances business processes In two ways- Increasing the efficiency of existing processes. Enabling entirely new processes that are capable of transforming the business.

Interrelationship among system

Enterprise Applications Major enterprise applications  Enterprise systems  Supply chain management systems  Customer management systems  Knowledge management system

Enterprise Application Architecture

Enterprise Systems

Supply Chain Management Systems

How Information Systems Facilitate Supply Chain Management Decide when, what to produce, store, move Rapidly communicate orders Communicate orders, track order status Check inventory availability, monitor levels Track shipments Plan production based on actual demand Rapidly communicate product design change Provide product specifications Share information about defect rates, returns

Customer Relationship Management (CRM) Systems Manages all ways used by firms to deal with existing and potential new customers Business and Technology discipline Uses information system to coordinate entire business processes of a firm Provides end-to-end customer care Provides a unified view of customer across the company Consolidates customer data from multiple sources and provides analytical tools for answering questions

Customer Relationship Management (CRM) Systems

Knowledge Management Systems  Creating knowledge  Discovering and codifying knowledge  Sharing knowledge  Distributing knowledge

Intranet  What is intranet?  How does it wok?  What are the uses?

Extranet  What is Extranet?  How does it wok?  What are the uses?

E-business  What is E-business?  Why E-business?

E-commerce  What is E-commerce?  Why E-commerce?

E-government  What is E-government?  Why E-government?