CANADIAN COAST GUARD AUXILIARY - PACIFIC DELEGATION CANADIAN COAST GUARD AUXILIARY - PACIFIC 2009

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation “Transferring responsibility for the performance of an activity from one individual to another while retaining the accountability for the outcome”

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Delegation is a fundamental aspect of a Leader or Manager’s job; It is transferring a task or procedure to someone else! In this context, person delegating can be the coxswain on the vessel, the training officer, or the station leader.

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation In a rescue vessel on a mission, it may the delegation of authority to an experienced crew, to take charge of an operation ashore, allowing the Coxswain to concentrate on the safety of the vessel, and rescue communications.

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Delegation implies that the subordinate is given the authority to do the job, can make independent decisions, and has the responsibility for seeing that the job is done well.

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation The Manager or Leader must: determine the task to be accomplished assess each person’s competency assess amount of decision making needed determine the level of supervision available

CANADIAN COAST GUARD AUXILIARY - PACIFIC Six Principles of Delegation 1. Know yourself and team members 2. Assess strengths, weaknesses, mission, situation and skills 3. Understand the limitations, and job descriptions

CANADIAN COAST GUARD AUXILIARY - PACIFIC Six Principles of Delegation 4. Know the mission requirements 5. Keep communication clear, complete and constant 6. Evaluate-review what happened/ measure results

CANADIAN COAST GUARD AUXILIARY - PACIFIC Four steps for Delegation 1. Select a capable person 2. Explain the task and outcomes to occur 3. Give the necessary authority and means for doing the job 4. Arrange to keep in contact and give feedback.

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Items that can be delegated include: 1. Supervision “Providing guidance for the accomplishment of a task or activity with direction, periodic inspection of accomplishment”…“function of qualification” 2. Allocating tasks 3. Taking action

CANADIAN COAST GUARD AUXILIARY - PACIFIC Supervision “Providing guidance for the accomplishment of a task or activity with direction, periodic inspection of accomplishment”…“function of qualification”

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Delegation is: using written or verbal instructions to describe procedures to be used for the operation. to include two way communication with the Leader / Manager when detached, e.g. placed on a towing vessel or in charge of first aid case ashore away from vessel.

CANADIAN COAST GUARD AUXILIARY - PACIFIC Making the Decision to Delegate Determine: the potential for harm the complexity of the search and rescue activity the required problem solving and innovation the predictability of the outcome the extent of client interaction (the amount that person being delegated to, will interact with the public)

CANADIAN COAST GUARD AUXILIARY - PACIFIC The 4 Rights in Delegation Right task Right person Right communication Right feedback

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Don’ts

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Don’ts Delegation is not: “dumping” work indiscriminately giving orders abdicating control or responsibility

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Don’ts And finally:

CANADIAN COAST GUARD AUXILIARY - PACIFIC Delegation Don’ts Leaders / managers should NEVER attempt to delegate: Personal accountability Discipline of employees under them Recognition and praise/ actions associated with morale and related motivation

CANADIAN COAST GUARD AUXILIARY - PACIFIC Pitfalls of Delegation

CANADIAN COAST GUARD AUXILIARY - PACIFIC Pitfalls of Delegation Manager’s reluctance to “give away” Feeling that need to do it oneself Lack of confidence in subordinate Fear of losing authority Name others ….

CANADIAN COAST GUARD AUXILIARY - PACIFIC Legal Aspects of Delegation Age old fear of what a person/ leader / manager can be sued for! Delegation is part of the leaders / managers role. Leader / Manager assumes responsibility for supervision, whether physically present or not Liability if found negligent in the process of delegating and supervising Judgment should not be delegated

CANADIAN COAST GUARD AUXILIARY - PACIFIC Accountability “Being obligated to answer for one’s acts, including the act of supervision.”

CANADIAN COAST GUARD AUXILIARY - PACIFIC Accountability This cannot be delegated.

CANADIAN COAST GUARD AUXILIARY - PACIFIC Accountability “...Duty and obligation to act in the event of a breakdown wherever in the operational chain that breakdown occurs.”