1 Efficient- Flexible- Cost Effective

2 The key is to ensure that your clients have a positive experience remotely irrespective of the process you wish to complete FicaMe background The initial solution was aimed primarily at the FICA process, followed by financial institutions, micro lenders, the insurance industry and other organisations, required to collect FICA Documentation and verify their clients. The solution complies with the FICA Act, is easy to use and will simplify the process for all Organisations, and ultimately their end clients. FicaMe has been well received by investors and clients alike, resulting in a fast track development cycle and with a larger team of Directors, focussed on the creation of a world class solution that is flexible, quick to deploy, easy to manage, easy to use and most importantly, assist Organisations from a Compliance and Customer Service perspective, reducing negative perceptions of Compliance and the Organisation itself. Efficient- Flexible- Cost Effective

Problem Statement The Fica process and application processes are frustrating for clients, inefficiencies and errors within organizations frustrate clients and create negative perceptions of the organization, a new channel is required to address this Since the implementation of the Financial Intelligence Centre Act organisations of all sizes have struggled to implement the requirements of the Act effectively. The effective implementation of the Act relies heavily on the organisations implementation of their KYC programs which has proven to be problematic, despite the fact that the Act provides clear guidelines on what is required, based on a KYC risk matrix. The FICA process is a frustrating exercise for financial institution’s and clients alike, as they are currently required to visit the financial institution in person in order to complete the most basic requirement of providing Identity documentation and proof of residence. The Act does however allow for client verification in ways other than presenting themselves at the financial institution. There are currently service providers assisting the financial institutions at a significant cost, by performing face to face verification services in the same way that a face to face credit card delivery is offered. This service is costly, time consuming and often unreliable. Efficient- Flexible- Cost Effective

4 Your organization Your Clients FicaMe Solution Your organizational compliance representative Your clients across al channels FIcaMe Solution Efficient- Flexible- Cost Effective The partnership

5 What we offer An efficient way to facilitate communication with your clients for any process requiring client verification or the exchange of documentation Flexibility designed to accommodate all of your clients across multiple devices from any location and across multiple processes Our unique solution allows your organization to meet your clients face to face no matter where they are or what the process is at a fraction of traditional channel costs Efficient Flexible Cost Effective Efficient- Flexible- Cost Effective An efficient way to facilitate communication with your clients for any process requiring client verification or the exchange of documentation Flexibility designed to accommodate all of your clients across multiple devices from any location and across multiple processes Our unique solution allows your organization to meet your clients face to face no matter where they are or what the process is at a fraction of traditional channel costs

6 Web Based Our solution is fully hosted, organizational users require a PC, agreed web browser, , webcam and microphone The creation of organizational users is simple and efficient with very clearly defined roles and responsibilities Security The solution allows for the validation of clients data based on your requirements Management intervention available at any step in the process Management Go Globally Marketing Efficient- Flexible- Cost Effective Efficiency Client focused Management

7 The solution can be used across a multitude of service areas within your organization that require the collection of documentation No restrictions on work force location or type of work force Workforce Client focused Client interaction is face to face, based on an agreed scheduled session time Managers can work remotely and the solution is flexible enough to allow Managers to intervene at any time Management Go Globally Marketing Efficient- Flexible- Cost Effective Flexibility Any process

8 The solution is web based and does not require clients or organizational staff to travel Your workforce is able to schedule and complete more sessions than by using any other solution available Workforce Client focused A simple, effective opportunity to create an additional point of contact with your clients As all transactions and interactions are web based managers are able to review results immediately Management Go Globally Marketing Efficient- Flexible- Cost Effective Cost Effective Web Based

Benefits Negates the requirement for an individual to present themselves at an organisation for verification or loan applications, thus cost and time saving. Allows the end client to be verified or apply by logging into a secure session using any mobile device, PC, tablet PC or laptop using Google Chrome. No requirement for the end user to download any software prior to the initiation of the verification or loan session. New channel for all client interaction, irrespective of where they are Efficient- Flexible- Cost Effective Clients are required to register prior to session allocation allowing your organization to verify client data.

Benefits Agent and end client are both able to submit documentation that is attached to the secure session. Documentation is sent via the secure peer to peer connection established. Agents are able to take snapshots of any documentation that is not available for submission as a scanned document.. New channel for all client interaction, irrespective of where they are Efficient- Flexible- Cost Effective All sessions are recorded, the recordings, snapshots, documents submitted and session notes are saved against the clients unique ID.

11 Internal infrastructure -Fica Centre -Connectivity - Data -Determine data source for imports -Determine data export format Go live -Import data -Manage session schedules -FicaMe onsite support People -Identify and train users- only trained users can use the application Service objectives Efficient- Flexible- Cost Effective Implementation -Operating hours -Shifts -Projected session numbers

12 FicaMe Administrator Agent Administrator AgentClient Efficient- Flexible- Cost Effective Organizational User Levels - Creates new environments - Monitors application and infrastructure performance -Manages addition of Agent Administrators -Review live or completed session for Quality Control - Agent management - Session allocation management - Session review- live or completed - Own session management - Maintain client communication - Facilitate session - Register - Login for session - Participate in session

13 1. The set up - Create staff at all required levels - Enter organizational contact center requirements - Enter shifts and projected volumes 2. Session planning -Import or create clients manually -Assign Sessions to Agents -Agents Accept sessions 3. Client sessions -Agents initiate and complete sessions as per schedule - Documentation exchanged, snapshots taken and session recording uploaded on completion of session Efficient- Flexible- Cost Effective The Process Admin Agent Admin Agent/ Agent Agent Client SMS Organisation Client Register Login to view session Accept or Reschedule Join session

14 Extended storage of documentation and session recordings Training- Registration with FIC, Roles and Responsibilities, FICA Agent training Data validation Establishment of contact center's or arranged out sourcing Efficient- Flexible- Cost Effective Additional Services