Review, Planning & Monitoring meeting Integrated Power Development Scheme Review of IPDS Implementation Snapshot of Go-Live towns Go-Live Impact Power reliability through SAIFI /SAIDI Progressive Competitiveness - Ranking of States Consumer Connect though IT New Initiatives Issues being flagged 11-Jan-2016

IPDS: Implementation Issues Status IPDS Beneficiary States to expedite executing TPA and appoint PMA TPA executed - AP, Bihar, Chttgh, Guj (except DGVCL), Har (UH), HP, Kar (except HESCOM), MP, TSSPDCL, UP (Pu & Pa), Uttkhd, WB - (20/57) PMA - AP, Chttsgh, Guj (MG & PG), Har, HP, Mah, MP (W & C), Odisha, Punjab, UP (Mv, Pu, Po), Sikkim, Uttkhd, WB – (21/57) Compliance Awaited from Others Baseline AT&C Loss Establishment Ring fencing yet to be completed in J&K – 17 towns Baseline AT&C yet to be established in 88 Towns Bihar-30, Jharkhand-15, J&K-17, Odisha-12, Goa-4, Puducherry-4, Arunachal Pradesh -4 & Mizoram-2 Go-live of towns (1131/1409) 278 towns yet to be declared Go-Live 100 towns targeted by Mar 2016 TN-42, Kar-30, J&K-26, Bihar-25, Jharkhand-11, Arunachal Pradesh -10, Naga- 9 Discoms to analyze reasons of non-reduction of AT&C loss in Go-Live Towns & take corrective measures PFC is regularly taking up the issue with concerned MDs AT&C Loss reduction reported in 75% of Go-Live towns vis-à- vis 74% Go-Live towns in previous month States to analyze reasons and take continuous administrative measures for reduction Part A (IT) extn sought by following states, approved in 6th MCM on 10-12-15; MoM awaited but no progress being shown by these states 1409 total towns [4 towns of Bihar proposed for cancellation –> 1409 – 4 = 1405] Go-Live Status (Go-Live / Total towns) TN -68/110 Karnataka-68/98 Jharkhand-19/30 Bihar-46/71 J&K-4/30 Rajn-6/87 AT & C loss reduction in 770 towns / 1034 reports received (75%)

IPDS: Implementation Issues Status Discoms to provide Power reliability data in form of SAIFI/ SAIDI Indices Feeder-wise SAIFI/SAIDI submitted by 20 Discoms for 496 towns States to monitor SAIFI/SAIDI and take continuous administrative measures for improvement States to share details of all feeders with NIC/PFC for OFMS under National Power Portal (NPP) being developed by NIC West Bengal pilot completed Maharashtra, AP, Gujarat, Uttrakhand taken up Roll Out plan Telangana, Sikkim, Chhattisgarh by Jan’16 MP, Assam, Tripura by Feb’16 All States targeted by Mar’16 Cancellation of Part-B projects, yet to be awarded Compliance [Award/Request for cancellation] awaited UHBVN(Haryana) -18 Towns, DHBVN – 1 Town Odisha-12 Towns Jharkhand-30 Towns TN-4 Towns Completion of Part-B projects 360 towns completed till Dec 2015 90 more targeted by Mar 2016 TN-30, Rajn-20, Karnataka-12, Punjab-10, WB-7, Guj-4, Maha-4, HP-3 SAIFI/SAIDI data given by AP, Bihar, Chhattisgarh, Gujarat (2 discoms), HP, J&K, Karnataka (2 discoms) , Punjab, MP, Maharashtra, Tripura, UP (1 discom) , Uttarakhand Part B commitment to award /remarks Haryana (UHBVN – 18 towns) – Jan 2016 TN – no commitment, BoD meeting pending Odisha – Bid evaluation completed Jharkhand – BoD meeting awaited for decision

IPDS: Implementation Issues Status SCADA Schemes sanctioned for 72 Towns from FY 10 to FY14 Trichy town of TANGEDCO in final leg of completion 23 Control Centres Commissioned [Maha-5, TN-7, MP-5, Raj-4, Assam-1, Bihar-1] Readiness of Control Center Building with infrastructure Yet to be ready in 19 Towns UP-9 Towns [all except PuVVNL] [Sanctioned FY11-12] Punjab-3 [Sanctioned FY11-12] J&K-2 [Sanctioned FY11-12] WB-1 [Sanctioned FY11-12] Jharkhand-3 [Sanctioned FY12-13] Haryana-1 [Sanctioned FY12-13] SCADA Enabler Award Yet to be awarded for 22 Towns [UP-12, Punjab-3, Jharkhand-3, Telangana-2, Pudu-1, Haryana-1] Control Center Commissioning targeted in addl. 26 Towns by March’16 [Maha-3,UK-1, Gujarat-6, Kerala-3, Punjab-3, Rajn.-1, Telangana-2, AP-4 & WB-3] Total 72 towns sanctioned under SCADA in 20 states [UP -12 , Maha – 8, TN – 7, Guj-6, MP & Rajn.-5 each, AP-4, Pjb,,Ker,Jhar,WB-3each, J&K, Chhattis, Tel,Odisha-2 each, Haryana, UK, Pudu, Bihar, Assam-One each] TRICHY Town of Tamil Nadu likely to be fully completed by end- Jan2016 PUNJAB , WB, UP CRITICAL 5 years timeline for SCADA implementation expired in Dec 2015 for Rajasthan – 5 towns, Gujarat – 6 towns and TN – 7 towns , extension request awaited from Rajasthan and TN

Snapshot of Go-Live towns (31st Dec 2015) 14 36 31 168 47 2 43 6 83 128 84 16 38 75 68 61 7 1 5 4 20 19 46 Total eligible – 1409 towns Go-Live - 1131 towns 1409 total towns [4 towns of Bihar proposed for cancellation will make 1409 – 4 = 1405] Go-Live Status (Go-Live / Total towns) TN -68/110 Karnataka-68/98 Jharkhand-19/30 Bihar-46/71 J&K-4/30 Rajn-6/87 States with all towns Go-Live To Monitor Go-Live parameters States with partial towns Go-Live To expedite completion < 10% towns Go-Live To expedite work Work not awarded To expedite award of work

Go-Live Impact Parameters Impact TOWNWISE AT & C LOSS MONITORING Towns’ AT&C Loss vis-à-vis Baseline AT & C losses Improvement in 770 Towns (75%) Not improved (263 Towns) No improvement mostly in UP-75,TN- 42, Assam-31, Maha-24 MONITORING OF HIGH LOSS FEEDERS Top 10% high loss feeders Feeders with AT&C Losses > 50% : 951/1660 CONSUMER EMPOWERMENT AND DELIVERY OF E-SERVICES New connections released Connections released as per SERC norm (out of connection released) 15% 73% E-Payment Reported 0.02 -18 % COMPLAINT REDRESSAL MECHANISM Complaints redressed Redressal within SERC timelines (out of complaints redressed) 51% 72 % POWER RELIABILITY Town-wise Reliability captured using SAIFI/SAIDI (monthly) SAIFI – 52 towns > 30 interruptions SAIDI - 40 towns > 30 hr Reports received for 1034 out of 1131 Go-Live towns AT & C reduction – 770/1034 towns (75%), Previous month improvement 74% AT&C Losses reduced in Go-Live towns by 13% on All India average basis   Total connections applied – 1098209 Released – 162503 Within SERC -119006 OVERALL 15% , GUJ, AP -75%, HARYANA – 18% Total connections applied include those pending from previous period , connections released w.r.t. new connections of the current month ~ 80% Total Complaints received – 727037 Redressed - 367665 Within SERC – 265654 OVERALL 51%, AP, GUJ – 98% Total complaints applied include those pending from previous period , complaints redressed w.r.t. new complaints of the current month ~ 100% This month’s ranking - % of New Connections Release - 1.AP, HP 2.Gujarat 3. Uttarakhand % E-Payment – 1.Guj [MGVCL] 2. UP[PaVVNL], Guj [DGVCL] 3. Pb [PSPCL] % of Consumer Grievance Redressal - 1. Gujarat 2.AP 3.Telangana

Power Reliability – SAIFI System Average Interruption Frequency Index Towns reporting ZERO interruptions over the period of one month – Hindupur , Uravakonda - APSPDCL Chakrashi, Palda, Petlad - MGVCL Savarkundla, Thangadh - PGVCL Baddi - HPSEBL Firozpur Cantt - PSPCL Nepanagar – MP (W) Monthly Power Reliability of feeders captured through SAIFI - System Average Interruption Frequency Index  Figures in graph represent no. of Average monthly interruptions in the Discom J&K – Highest monthly interruptions (116) , MGVCL Gujarat – lowest (1) Discoms

Power Reliability – SAIDI System Average Interruption Duration Index Monthly Power Reliability of feeders captured through SAIDI - System Average Interruption Duration Index  Figures in graph represent Average duration of interruptions in the Discom in a month J&K, PoVVNL (UP) – Highest duration of interruption (160 hrs.) , MGVCL Gujarat – lowest (1)

Progressive Competitiveness -Ranking of States based on Post Go-Live Reports Ranking of States based on: % of Go-Live Towns where AT&C Losses reduced (Dec’15 Ranking: 1. Tripura, Sikkim 2. Gujarat, AP, Telangana, WB 3. Chhattisgarh) % of New Connections release as per SERC Guidelines (Dec’15 Ranking: 1.AP, HP, Sikkim 2.Gujarat 3. Uttarakhand) % E-Payment viz. % of Consumers using e-payment facility (Dec’15 Ranking: 1.Guj [MGVCL] 2. UP[PaVVNL], Guj [DGVCL] 3. Pb [PSPCL] % of Consumer Grievance Redressal as per SERC Guidelines (Dec’15 Ranking: 1. Gujarat 2.AP 3.Telangana ) Previous Month ranking % of Go Live Towns where AT&C Losses reduced 1. Gujarat, AP, Tripura 2.WB, Telangana, Chhattisgarh 3.MP % of New Connections Release as per SERC Guidelines – EASE OF DOING BUSINESS 1.AP, Gujarat, HP, Sikkim 2.Telangana 3. Uttrakhand % E-Payment viz. % of Consumers using e-payment facility 1.Gujarat [MGVCL] 2. Andhra Pradesh[EPDCL] 3.Punjab[PSPCL] % of Consumer Grievance Redressal as per SERC Guidelines 1.Sikkim, Gujarat 2.AP 3.Telangana

Enhanced Consumer Connect though IT Electricity Complaints No supply Meter related Load enhancement Billing Emergency 37 Customer Care Centers 150 mn consumers served Electricity complaints 1912 Not yet implemented by Assam, Arunachal, Manipur, Mizoram, Meghalaya, Puducherry, Goa Sabka saath- sabka vikas concept 37 Customer Care centres established across country catering to approx. 150 mn consumers Typical compl;aints – 75% NO SUPPLY, 10% LOW/HIGH VOLTAGE, 4-5% TRANSFORMER ISSUES Short code for Electricity complaints as provided by DoT - 1912 implemented by 50% states Rajasthan not fully expanded statewide. MP, TN only catering to R-APDRP Consumers Implemented by AP, Chhattisgarh, Gujarat, Jharkhand, Karnataka, Kerala, MP, Punjab, TN, Telangana, Uttarakhand Yet to be expanded state-wide by MP, Rajasthan, TN

New Initiatives Study on Segregation of Commercial Loss from overall AT&C loss of 10 pilot towns Standing Committee in its meeting on 26-10-2015 desired to have said study Study being undertaken in towns of AP, Haryana, HP, Gujarat, Maharashtra, MP, Telangana, Uttarakhand, UP, West Bengal Inputs yet to be received from Haryana, HP, Maharashtra, UP, West Bengal Comprehensive report to be submitted thereafter Study of 10 DISCOMs where AT&C loss has reduced in last five years Standing Committee in its meeting on 19-10-2015 desired to have said study Study being undertaken in Discoms of AP, Gujarat, Karnataka, Maharashtra, MP, Uttarakhand, West Bengal Study visit already undertaken in AP, Gujarat, Maharashtra, MP, West Bengal; being planned in Karnataka and Uttarakhand shortly Comprehensive report to be submitted thereafter Both studies under progress. Technical Data not yet received from Haryana, HP, Maharashtra, UP, West Bengal for segregation of Commercial losses

New Initiatives CONSUMER DISCOMS Mobile App for Urban Power Distribution sector - URJA URJA CONSUMER Consumer Services Information (Grievance redressal, New Connections) Power reliability status at town level (outage schedule) Basic Project Information Interactive Feedback DISCOMS Town-wise/Feeder AT & C loss information Report on AT&C loss consumer parameters Ranking – Inter-state and Intra State Project Monitoring Information MoP Reports on AT & C loss Reports on Consumer parameters Ranking of States on different parameters Progress of states on Urban sector Power Distribution schemes PFC Updation of Information related to Urban sector Power Distribution projects and monitoring of other parameters URJA app being developed with objectives of – CONSUMER CONNECT- Transparent Interface for consumer/common man on power related services such as average time taken for grievance redressal , time for release of new connections, power reliability PROGRESSIVE COMPETITIVENESS - Information on Inter-state and Intra-state ranking on consumer services related parameter information town level power reliability. PROJECT MONITORING - Online monitoring of project activities pertaining to urban power distribution

Issues being Flagged States to Expedite Go-Live of balance towns / establish Baseline AT&C losses in balance 88 towns by Mar’16 Expedite verification of Part A (IT) by TPIEA-IT Expedite Part B and SCADA implementation Award all balance projects (Part A [IT] / SCADA/ Part B) by end Feb’16 – else PFC shall be constrained to recommend cancellation Monitor Power reliability of all towns – SAIFI/SAIDI Focus on better customer care handling and implement short code for Electricity Complaints - 1912 Provide suggestions/ inputs for Mobile App (URJA) planned for Urban Distribution Sector 100 more towns to be declared Go-Live by Mar 16 Baseline to be completed in 88 towns by Mar 16 States to support TPIEA-ITs by providing documentation etc Part B to be completed in 90 more towns by Mar 16 Focus on Customer care handling