Overview-TPV Service Delivery Service Delivery Process Configuration Options Primary Service Benefits Setting up the Service Policy Development and Maintenance Operations Communication
Service Delivery Process Site survey Planning Installation Handoff Operations Advocacy Feedback
Very well established processes
Configuration Options SecureLogix provided server New deployment Decommission customer server Customer provided server Secure, remote access from SecureLogix On site support
SecureLogix Server Platform operation and maintenance Operating system, Oracle and ETM System software licenses and support Managed Server Host Administered from SecureLogix NOC Securely connect appliances to server Allow sending alerts and emails to customer
Managed Server Host Industry leader High reliability Redundant Security 24/7 100% uptime Scalable Affordable
Customer Server Secure, remote access Administrative privileges at the operating system, Oracle and ETM Management Server Customer maintains hardware along with software licenses and support SecureLogix administers system Coordinated change control system
Primary Service Benefits Manpower assistance with operations and administration including patches and DBA – extension of your staff Full use of all aspects of the ETM System using best practices Savings on hardware, software, maintenance and bandwidth
Setting up the Service Site Profile Primary and alternate POCs for each function Identify authorization officials Gather required user information i.e. user directory, billing rates, etc. Establish change management process
Policy Development/Maintenance Analysis of current operations / patterns Recommended changes to baseline firewall and IPS policies and Telco alerts Approval to implement Periodic review and recommendations No terminate, redirect or record policies installed without authorization
Operations Operators, analysts, customer advocate and account manager Controlled from SecureLogix NOC Activity scheduling and tracking Automated notification of events with follow up Regular presentation of findings and recommendations Customized to business functions
Communication Automated email alerts and raw reports – encrypted if required Condensed analysis of report findings Recurring presentations and milestones Control of sensitive information WebTPV
WebTPV
Summary TPV Service is an extension to existing functions Delivery follows well established processes Deployment and delivery models already proven secure and reliable Allows you to get the most out of your ETM System
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