 Listening and hearing are NOT the same thing.  Listening is an active process.  Listening requires effort.  Listeners do NOT receive the same message.

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Presentation transcript:

 Listening and hearing are NOT the same thing.  Listening is an active process.  Listening requires effort.  Listeners do NOT receive the same message.

 Hearing  Selecting  Attending  Understanding  Evaluating  Remembering  Responding

 Sender based  Channel based  Message based  Context based  Social based  Video-”Fast Food”

 Pseudolistening  “okay” “Uh-huh”  Ambushing  look for weaknesses  Selective listening  Only choose what reinforces likes/dislikes  Video”what was that?”  Dominate listening  Monopolize listening  Defensive listening  Attacking comments

LISTENING TYPES INFORMATIONAL LISTENING EVALUATIVE LISTENING RELATIONAL LISTENING

 Focus on the speaker  Try to understand the message  Monitor your listening habits  Block out noise

 Listen before you evaluate  Consider the source  Consider the evidence  Consider the argument

 Try to understand  Encourage others to keep talking  Offer support  Choose correct environment  “What does the person need”

 Increase enjoyment  Improved understanding  Enhanced empathy  Increased civility