Listening. Listening ≠ Retention  spend 60% of the day listing and “remember” only 25%!  dynamic, multifaceted system.

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Presentation transcript:

Listening

Listening ≠ Retention  spend 60% of the day listing and “remember” only 25%!  dynamic, multifaceted system

Components of Listening  Physiological  Cognitive  Affective  Behavioral

Cognitive Component  decoding  Retention/memory  Comprehension/understan ding

Affective Component  “degree to which people enjoy or dislike listening”  Listening anxiety  Willingness to listen

Behavioral Component  “behavioral processes associated with listening”  Verbal cues  Nonverbal cues

Behaviors EFFECT Listening Outcomes  Listener responses alter interaction  Generic  Specific  Different listening style’s lead to different outcomes

Listening Styles dictated in part by our “listening levers” adjustable Active Passive Reductive Expansive Critical Empathetic

Listening Types Comprehensive Empathetic Active Passive Reductive Expansive Critical Empathetic Active Passive Reductive Expansive Critical Empathetic

Types, cont. Critical Appreciative Active Passive Reductive Expansive Critical Empathetic Active Passive Reductive Expansive Critical Empathetic

Listening Well  Make a choice about why TYPE of listening you will use  Adjust your levers accordingly  Receive Appreciate Summarize Ask questions later

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