Innovation on Demand Hayley Lim, Ruby Thelot, and Yassine Chaabi

Agenda Current Situation Recommendation Strategy Finances Implementation Risk & Mitigation Results

Videotron Today Current Situation Recommendation Strategy Finances Implementation Risk & Mitigation Results Company Mission: To be a Canadian telecommunications and entertainment pace-setter distinguished by its people`s culture of excellence and its state-of-the-art products and services. It delivers the best possible customer experience while maintaining industry-leading profitability. Objective To foster and build upon Videotron`s history of innovation by increasing turnover in the future.

Challenges Current Situation Recommendation Strategy Finances Implementation Risk & Mitigation Results Decreasing Motivation Lack of qualified candidates Management skills Special IT skills Low Innovation Lack of communication between employees and Execs

Videotron Tomorrow Current Situation Recommendation Strategy Finances Implementation Risk & Mitigation Results With our Innovation on Demand strategy, Videotron will be able to improve the focus of innovation through three ways: organization, motivation and succession of the IT department. Hence, raising morale from 60% to 75% in the long term and augmenting turnover from 3% to 5%.

Alternatives Current Situation Recommendation Strategy Finances Implementation Risk & Mitigation Results Increase number of students and interns Hackathon (in-house competition) Offer IT and Management training Inter- departmental committee to augment value of IT department

Weighing the Alternatives Current Situation Recommendation Strategy Finances Implementation Risk & Mitigation Results Impact Feasibility 1 Increase number of students and interns 2 Hackathon (in-house competition) 3 Inter-departmental committee to augment value of IT department 4 Offer IT and Management training

Recommendation Current Situation Recommendation Strategy Finances Implementation Risk & Mitigation Results Impact Feasibility 2 Hackathon (in-house competition) 3 Inter-departmental committee to augment value of IT department 4 Offer IT and Management training

Innovation on Demand Strategy Current Situation Recommendation Finances Implementation Risk & Mitigation Results OrganizationMotivationSuccession Short TermMid-TermLong Term Management rehaul IT training Free time Job tailoring Hackathon Management training New hiring of new target demographic Assessment Strategy

Assessment Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy Assess: Through a survey What are you good at? What do you wish to learn? Where the consultants were needed in the past Where there is a lack of qualifications

Organization Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy Management rehaul to improve communications CIO General Director Work with employees to instill vision and motivation Act as a liason between the CIO and the Executive members

Motivation Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy Provide job customization based on Videotron survey Provide specific IT training based on the need assesment Better allocation of skills Motivated employees Free time 1 hr /week to promote innovation and well-being

Succession Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy Management workshop to prepare future managers Hire new qualified employees (aged 25 – 35 )

Finances Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy Training Costs IT Training $1,000 / empl. * 500 empl. = $50,000 Cost of Free Time 3% * $70,000 * 500 empl. =$30,000 Cost of hires T.O 3-5% 3% * 500 = 15 5% * 500 = 25 $4,000 / hire = $40,000 Management Training IT Training $1,000 / empl. * 40 empl. = $40,000 Sum = $90,000 Survey Costs $5,000 -Wage/time -Analysis Total = $1.3 M

Goals Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy Management Rehaul 60% ---» 70% Job Crafting 70% ---» 75% New Hires 3% ---» 5% tomorrow

Implementation Current Situation Recommendation Finances Implementation Risk & Mitigation Results Short TermMid-TermLong Term 1 year1 « 3 years3 + years 1.Assess the employees with Videotron survey 2.Assess the need to improve employee qualificationss 1.Management rehaul 2.IT training workshop 3.Management workshop 3 times a year 1.Evaluate process 2.Hire new employees Strategy

Risk & Mitigation Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy RiskMitigation Management rehaul causes increase in uncertainty Uncertainty reduced with newfound relationship with CIO Other departments want more flexibility and free time Inter-department Committee to share department-specific innovations Skills of VP not sufficient to be with employees Develop those skills through management training

Takeaways Current Situation Recommendation Finances Implementation Risk & Mitigation Results Strategy Build an environment that fosters innovation Increase employee morale by tailoring their jobs to them Increase turnover by hiring new target employees Innovation on Demand

Questions & Comments Merci!