111 EMC CONFIDENTIAL—INTERNAL USE ONLY Mail Home Munira Manasawala NetWorker 7.3 TOI July 19, 2005

22 EMC CONFIDENTIAL—INTERNAL USE ONLY Agenda  Overview  Architecture  Functional Description  Immediate Mail Home Alerts  Mail Home Events  NSR Resource Modifications  Notification Resource Modifications

33 EMC CONFIDENTIAL—INTERNAL USE ONLY Overview  Targeted for EDM converted Premier customers  Forwards critical alerts to Legato/EMC support via  Assist in the transition of EDM customers to NetWorker  Helps Legato support be more proactive and assist in identifying critical events  Not available in evaluation mode

44 EMC CONFIDENTIAL—INTERNAL USE ONLY Architecture  Uses existing event notification architecture  Pre-configured notification resources monitor and critical events to customer support  All mail home notifications are initially disabled and need to be manually enabled NW Application nsrd NetWorker Client/ Storage Node NetWorker Server RPC event sent to nsrd Mail Home

55 EMC CONFIDENTIAL—INTERNAL USE ONLY Functional Description  Feature not enabled via Enterprise Enabler  Requires a Mail Home enabler  alerts are configured to be sent out immediately (Immediate Alerts)  subject line –MH – NW –Company name truncated to 32 characters  contents –Company name, Site-Id, Phone number, address –Description of event  recipients –Legato/EMC support –Customer’s NetWorker administrator –Additional recipients specified by customer

66 EMC CONFIDENTIAL—INTERNAL USE ONLY Immediate Mail Home Alerts  Alert created and ed when an event occurs.  After sending the alert the notification for this event is disabled. –Avoid multiple alerts for same event  Notification needs to be manually re-enabled –Customer must re-enable notification, or no further detection/notification can occur

77 EMC CONFIDENTIAL—INTERNAL USE ONLY Immediate Alert

88 EMC CONFIDENTIAL—INTERNAL USE ONLY Mail Home Events  Resource file corruption  Bootstrap backup failure  Unsatisfied mount media request  Backup device(s) that were automatically disabled  Core NetWorker daemons not running (nsrindexd/nsrmmdbd)

99 EMC CONFIDENTIAL—INTERNAL USE ONLY NSR (Server) Resource Modifications  Support address –Specifies customer support address for mail home s –Read-Write –Initially set to  Site Id –Identifies the NetWorker server at customer sites –Required to enable mail home notifications –Read-Write

10 EMC CONFIDENTIAL—INTERNAL USE ONLY Notification Resource Modifications  Mail Home –Identifies Mail Home Notifications –Read-Only, Hidden, Values Yes/No  Enabled –Used to Enable/Disable Notifications –Read-Write, Values Yes/No  Additional Recipients –Specifies additional recipients for Mail Home s –Read-Write  Immediate –Not supported in this release –Read-Only, Hidden  Mail Home Day –Not supported in this release –Read-Only, Hidden  Pending Event Information –Not supported in this release –Read-Only, Hidden