Managing – An Overview Chapter 1 June 4, 2012

Learning Objectives LO 1 LO 1 Summarize the major challenges of managing in the new competitive landscape LO 2 LO 2 Describe the sources of competitive advantage for a company LO 3 LO 3 Explain how the functions of management are evolving in today’s business environment LO 4 LO 4 Compare how the nature of management varies at different organizational levels

The “Brave New World” Globalization

ICELAND????

The “Brave New World” Globalization Technology – “www” – But even more…… Drives down costs Facilitates innovation/new design Improves decision making

What is this?

The “Brave New World” Globalization Technology – “www” – But even more……. Knowledge management – Intellectual capital – “human capital”

Knowledge workers Box vs. amoeba Self-managed Constantly innovate Continuous learning Quality counts Asset, not cost

Managing for Competitive Advantage InnovationQuality ServiceSpeed Cost Competitiveness

The “Brave New World” Globalization Technology – “www” – But even more……. Knowledge management – Intellectual capital – “human capital” Boundary-less organization

General Motors

The “Brave New World” Globalization Technology – “www” – But even more……. Knowledge management – Intellectual capital – “human capital” Boundary-less organization

There is really is good customer service

Managing for Competitive Advantage InnovationQuality ServiceSpeed Cost Competitiveness

The Functions of Management What is management? 4 traditional functions – Planning – Organizing – Leading – Controlling

The Functions of Management

Management Levels and Skills Top Level Managers Middle-Level Managers Frontline Managers

Transformation of Management Roles and Activities 1-22 Table 1.1

Managerial Roles: What Managers Do

Management Skills Technical skill Conceptual and decision skills Interpersonal and communication skill (human skills)