Washington Health Benefit Exchange Outreach Technical Advisory Committee October 10, 2014

Meeting Protocol ▪ Open public meeting ▪ Callers are in listen-only mode ▪ Participation limited to Outreach TAC Members ▪ Public comment period at end of meeting ▪ GotoWebinar ▪ Chat feature ▪ Raise your hand ▪ We will unmute committee members (please mute your own phone) 2

3 Outreach Technical Advisory Committee Membership Eric EarlingPremera Carrie GloverWithin Reach Julie SeversonNeighborhood House Matthew McColmOffice of Raul Martinez Farmers Insurance Robin HillearyModa Health Sally MildrenCoordinated Care Courtney NormandPlanned Parenthood Votes Northwest Patricia GepertWash. Association of Community and Migrant Health Centers Brittany JonesCowlitz Indian Tribal Health Clinic new! Suzanne PakCornerstone Medical Services Dr. James PoloMary Bridge Children’s Healthcare Grace SandovalHealthpoint Mary WoodHealth Care Authority

Agenda 4 Welcome and HBE Update Washington Healthplanfinder Business Wakely Recommendations Questions/Discussion

Washington Health Benefit Exchange Health Benefit Exchange Update October 9, 2014

HBE Updates – System Activities ▪ Preparation for Open Enrollment ▪ Enrollment/payment transactions with Carriers ▪ Working to complete remaining issues (1,300 issues) ▪ Highest priority corrections made ▪ Upcoming releases preparing for open enrollment ▪ November 10 – Renewal functionality, loading new plan information 6

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Paper Check / Money Order (NEW) Direct to Carrier (NEW) Credit Card E-Check Customers now have more options for how to pay the Initial payment screen– they can submit paper checks, money orders, pay by credit card, and submit payment directly to their carrier. Initial Payment Methods Initial Payments THEN… … and NOW Credit Card E-Check

Auto-Renewal Steps Auto-Renewal Manual Renewal Step 1 System identifies applications that qualify for auto- renewal Step 2 Auto-renewal qualification outcome communicated to the individual Step 3 Actions taken by customers to complete enrollment

QHP Auto-Renewals ▪ System checks accounts to identify those eligible for auto-renewal (11/30) ▪ Approval is granted to run through Federal hub ▪ Federal hub eligibility check (income, family size, age of members) ▪ Plan for coming year is still available ▪ Accounts ineligible ▪ Eligibility changes for individual or entire family ▪ Family members are on different plans ▪ Washington Apple Health enrollees (mixed households renew separately) ▪ If individual chooses to autorenew, no action is required (except payment) ▪ Can manually renew (and make updates) from dashboard ▪ Option to reshop ▪ Opt out

Updates - Consumer Survey ▪ Collect input on service improvements ▪ Correspondence ▪ Healthplanfinder – ease of use, plan selection ▪ Consumer assistance – reasons, experience ▪ Telephone Survey ▪ 40 questions – 15 minutes ▪ English and Spanish ▪ QHP, WAH, Individual, mixed, SHOP, enrolled, eligible but not enrolled ▪ Characteristics – insurance status, access to care, need for care ▪ Survey begins next week 11

Marketing/Media ▪ Television ads ▪ Media Day ▪ King 5 ▪ Mall Tour ▪ Testimonials 12

Washington Healthplanfinder Business ▪ Opens October 17, 2014 ▪ More than 23 plans ▪ Kaiser Health Plan of the NW: Clark and Cowlitz counties ▪ Moda Health: Statewide ▪ Continuing targeted outreach and marketing: ▪ Partnerships (WAHU, SBA, PSBJ) ▪ Earned Media (Uber) ▪ Social Media ▪ Ad Buys (digital, radio, print) 13

Upcoming meetings Policy Committee October 141 pm – 3 pm Navigator TACOctober 23 3 pm – 4:30 pm Health Equity TACOctober 271 pm – 2:30 pm Board MeetingOctober 309 am- 3 pm Advisory CommitteeNovember 61 pm – 3 pm 14

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