Unicenter NSM Debugging Tips & Tricks -Release r11

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Abstract The presentation covers Tips and Tricks that may help you overcome a few of the day to day r11 challenges. It is not intended to be a replacement for Customer Support

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. DIA Cgene I have configured Agent technology to use DIA protocol. How can I verify the communication?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. aws_orb DIA communication -On Agent Technology Node1 -Execute cgrecv -On Agent Technology Node2 -Execute cgsend -This is to similar to cci send and receive tests

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. cgsend & cgRecv

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Cgene Inquiry

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Application Services Catalog The AIS local catalog is corrupted. How can I recreate it?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Recreate AIS local catalog -Createcat Y -Tndaddnsp -Tndmastercat -tndpublish

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Create AIS Catalog

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. AIS Catalog missing I have installed MDB on a dedicated Server with just WorldView Manager. It is missing AIS local catalog. Why?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. AIS Catalog Missing -You must select one provider for the local catalog to be created. -If no providers are selected, Install process determines that there is no requirement for a local catalog.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. PathSize NSM install process will compute the estimated size of the System Path Entry based on the components selected. If this exceeds maximum system path entry size, the install process will not continue. Will UMP perform the same test?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. System Path Length -Install process verifies the system path length will not exceed maximum allowed when the path is updated for selected NSM r11 components for Install. -If the length is likely to exceed the maximum allowed, the install process will insist on shortening the length or revising list of selected component.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. System Path Length

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. UMP Install -If UMP is installed after NSM install, it does not check if the system path length is likely to exceed. -If it does exceed 1024 bytes allowed, the Agent Technology aws_dsm will not come up. -It will fail with wv rc=28 -If this is the case, you will need to review the System Path entry such that it does not exceed the maximum allowed length

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. System Path Entry -If you are uninstalling NSM, it is important to take a backup of Path entry. -path >mypath_backup.txt -Unicenter NSM includes the CA Dylan Socket Adapter, which adds a directory to the system PATH similar to the following "C:\PROGRA~1\CA\SHARED~1\Dylan\bin." -If any PATH entries are appended after this entry, when the Dylan uninstall runs it will be unable to remove its PATH entry. Intermittently, it may drop NON NSM entries, which may result in some of Windows Path entries being dropped as well. - This is InstallShield issue

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. DIA Debug How do I turn on debugging for DIA?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. DIA Debugging -Update ukb.cfg and change LogLevel option -Update dna.cfg and change LogLevel option

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Update ukb.cfg

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Update dna.cfg

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Ukb.cfg

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. dna.cfg

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. UKB log file

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. dna log file

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. DIA UKB How do I display the list of UKB?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. diaTools -Launch diatool from -C:\Program Files\CA\SharedComponents\CCS\DIA\dia\ukb\bin

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. UKB List

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. DIA UKB How do I ascertain the master UKB?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Master UKB -Launch diatool. -Click on Grid Table

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. UKB Master

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Review of Debug LogFile

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. DIA UKB What is the selection process for the Master UKB?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Master UKB Selection Process -Checks dna.cfg if OverrideSRV option is specified. If so, that will take the precedence -If dna.cfg is not updated, it will then check for SRV record for Master UKB.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. OverrideSRV

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. SRV

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. SRV Lookup

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. SRV Lookup

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Cgene Inquiry How do I list cgene identifiers?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Cgene Inquiry

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. MDB How do I debug MDB logging delays?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Logging Delays -Launch IPM, select Log Info. -Click on Headers tab -Review the status field

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Log - Header

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Log File - Status Description LOGFULL,CPFLUSH The log file is overly full while executing a consistency point (CP). The CP must complete before log space can be released. The status LOGFULL, ARCHIVE can also be displayed. LOGFULL,ARCHIVE The log file becomes full and journaled transactions must be archived to free up log space. When the archiver is done, log space is released. LOG_FULL The log file has reached a limit where all database updates/deletes/inserts are stalled until enough space is reclaimed. The Warning field is also visible.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. MDB How do I determine the number of active connections? This is to ensure, it does exceed the maximum allowed, which can then kill Netserver process

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Ingres Server

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Ingres Client

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Ingres Startup I manually started Ingres using ingstart command. This is now preventing Agent Technology from updating the MDB. Why?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. WorldView Severity Propagation Service -The Severity Propagation is dependent on Ingres Service. -Agent Technology is dependent on Severity propagation registration. -If Ingres started using ingstart command without using –service option, Ingres service will not start. -This will prevent Severity Propagation from coming up. -Agent Technology will continue to wait for Severity propagation registration.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Resolution -Use ingstart –service option to start the Ingres service as well. -If the Severity Propagation service is not started, then start the service after starting Ingres Service

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. MDB What housekeeping maintenance should be performed on MDB?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. MDB Housekeeping -Review presentations:- -r11_Proper Care and Feeding of your MDB -R11_Backup and Recovery

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. MDB I want to install WV Manager on Remote MDB. Install process does not permit me to select WorldView Manager. Why?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Local MDB -WVManager must be installed on the local mdb only since the severity propagation service must run on the local mdb

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Migration I am migrating from NSM 3.x to r11 but I was not able to select Ingres Server or Ingres Client and the installed complained that I was missing Ingres Client. Why?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Ingres not selectable? Does not allow any of the Ingres options to be selected despite Managers selected.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Ingres not selectable? -This results in following message

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Non-standard Host Name -If NSM 3.x server has non standard computer name (e.g, USCC06T2_NSM31 in the example), then Ingres will not be a selectable option during migration

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. NSM Hostname Check

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Installing from a Remote Session Are there any considerations for installing Unicenter NSM from a remote session?

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Installing from a Unicenter Remote Control Session -You can not install Unicenter NSM from a Unicenter Remote Control session if the host on which you are installing is a Unicenter Remote Control "managed host.“ -This is because Unicenter Remote Control "managed hosts“ use the CA Message Queuing Service (CAM), which is a component of the Unicenter NSM installation, and CAM cannot be used and upgraded at the same time.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Installing from Terminal Services Session -Installing from a mapped drive while in a Terminal Services session on Windows 2000 is not supported. -If installing on Windows 2000, install from a local logon session or use the full universal naming convention (UNC) path instead of a mapped drive. -This is due to Microsoft bug. Review Microsoft MSDN Knowledge Base article Q for more information.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Continuous Discovery How can I change the continuous discovery polling cycle?.

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Continuous Discovery Polling Cycle -By default, the Continuous Discovery agent has a one hour polling cycle (i.e., the status of the agent is updated once per hour). If you need to change this polling interval, edit the following registry key and restart the Continuous Discovery services: Hkey_local_machine\software\computerassociates\discovery\Share dComponents\AgentService\AgentHandler\poll_interval

© 2005 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies. Questions and Answers Any questions?