Not by robot alone does RPA live RPA Architecture & Design HP Inc. Marcin Konopka / December, 2015

HP Inc. 2015 2014 BPO Service Provider Comments 1 3 HP Working with RPA across a very board set of clients under a mature program at senior levels, HP has used the experience of putting RPA at the heart of their own GBS capabilities to learn quickly what works and what needs to change in order to maximize value for clients 2 TCS A wide breadth of RPA solutions many of which have been developed internally and are now being actively marketed for their specific features and capabilities 9 IBM RPA (3rd party and proprietary) is being deployed under an industrialized model that seeks to redefine completely how IBM builds solutions for BPO 4 Sutherland GS An early mover in RPA who has taken lessons from large client solutions to now create an enhanced RPA model 5 15 Genpact Moving quickly now to integrate RPA into business platforms and Invest in 3rd party tool relationships as technology becomes more integrated into strategy Deployed close to 300 robots internally in HP in 2014/15 program Automared over 400 FTE Across Finance, Sales Operations, Supply Chain, Marketing Accessed 60 different IT applications Over 100 developers Over 50 projects

Chief Operating Officer HP Inc. Chief Operating Officer Business Transformation Information Technology Global Operations Centers Organization Robotics & Automation

Agenda Digital Workforce Transformation What else do I need to manage my Digital Workforce? Open industry issues Q&A

Digital Workforce “By 2018, digital business require 50 percent less business process workers and 500 percent more key digital business jobs, compared to traditional models.” Gartner’s Symposium/ITxpo 2014

Mission Control Center Digital Workforce Server Mission Control Center Robots hosted in cloud Enterprise Systems

Robots need: Mission Control Center Process Perspective Robot Perspective

Robots need: Workflow

Robots need: Credentials Vault Digital User Policy Domain account Email address Digital badge SAP / IT system account HR record

Robots need: Window Seat? Virtual Desktops Easier to control Easier to manage Easier to scale Less expensive Risk: Windows Licensing Server

Robots & People Working Together Processors Human Agent Workflow Input E-mail Excel Manual Processing Validation Business Rules Output Status Output values Reporting Notifications Dashboards Reports Engines Unstructured Input Interpretation Credentials Vault Mission Control Center

Summary Not by Robot only does RPA live Open Industry Questions Digital Workforce Transformation requires longer term vision Not by Robot only does RPA live Open Industry Questions Workflow Password Vault Virtual Desktops Robotic Ids Unstructured to Structured input conversion Cognitive decisin making

Thank you