Universal Communications Principles – Print Materials Simplify & avoid duplicative paperwork Offer to read aloud & explain Check reading level (ideal 5 th -6 th grade) Plain language principles Show or draw simple pictures Focus only on key points Emphasize what the patient should do Minimize information about anatomy & physiology Underline or Circle key points
Reader – Friendly Print Materials Simple words (1-2 syllables) Short sentences (4-6 words) Short paragraphs (2-3 sentences) No medical jargon Headings and bullets Lots of white space
Are Patient Education Materials User Friendly? Check reading level (tools, spelling, options, readability) Aim for <8 th grade Ask following 5 questions
Is the Layout User-Friendly?
Do Illustrations Convey the Message?
Is the Message Clear?
Is the Information Manageable?
“Meant for Me”