Georgia Technology Authority GTA-3233 Consolidated Service Desk opinGTA Your Opinion Counts Understanding GETS Resource Units Kevin Schultz

2 Georgia Technology Authority Contents Goals Infrastructure Services Managed Network Services Resource Unit Overview

3 Georgia Technology Authority Goals Gain understanding of what made up Pre- GAIT IT costs Gain understanding of what makes up GTA’s current IT costs

4 Georgia Technology Authority Current GTA invoice includes one-time expenses ▪GTA funds these charges through payments to Treasury Current GTA invoice is for all-inclusive services ▪It now includes charges previously paid internally by agencies GTA Invoice Agency Internal Cost For Infrastructure Services Agency Internal Cost For Non-Infrastructure Services Agency IT Cost Prior To Outsourcing GTA Invoice Agency Internal Cost For Non-Infrastructure Services Agency IT Cost Post Outsourcing GAIT-One Time Cost My GTA bill is higher than it was before outsourcing! Why?

5 Georgia Technology Authority Services Overview Infrastructure Services Managed Network Services

6 Georgia Technology Authority Storage Software Infrastructure Services Hardware Break/Fix Personnel GTA Infrastructure Services Pre-GAITGETS

7 Georgia Technology Authority What makes up a Resource Unit? Intel Medium Complexity/Service Level Patch MgtBreak/FixPersonnel Pre-GAIT GETS RUs Office Central Laptop

8 Georgia Technology Authority Support Services and Refresh Services are Separate Charges Server Hardware Refresh Disposal Purchasing Personnel Pre-GAIT GETS RUs EUC Hardware Refresh

9 Georgia Technology Authority Long Distance Circuits/Cabling Managed Network Services Hardware Break/Fix Personnel GTA Managed Network Services Pre-GAITGETS

10 Georgia Technology Authority What makes up a Resource Unit? Voice Port Basic Voice Port - Premium HardwareBreak/FixPersonnel Pre-GAIT GETS RUs Features Lines Long Distance

Georgia Technology Authority GTA-3233 Consolidated Service Desk opinGTA Your Opinion Counts Questions?