Start an on-line business - step by step - Step 2: Regulatory laws Important laws to consider before starting online business.

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Presentation transcript:

Start an on-line business - step by step - Step 2: Regulatory laws Important laws to consider before starting online business

“The European Union is seeking to forge ever closer links between the States and peoples of Europe, to ensure economic and social progress; in accordance with Article 14(2) of the Treaty, the internal market comprises an area without internal frontiers in which the free movements of goods, services and the freedom of establishment are ensured; the development of information society services within the area without internal frontiers is vital to eliminating the barriers which divide the European peoples.”

Directive 2000/31/EC2000/31/EC Internal Market Framework Harmonised rules on issues such as: a) the transparency and information requirements for online service providers b) commercial communications c) electronic contracts and limitations of liability of intermediary service providers.

a) online information services (such as online newspapers) b) online selling of products and services (books, financial services and travel services) c) online advertising, professional services (lawyers, doctors, estate agents) d) entertainment services and basic intermediary services (access to the Internet and transmission and hosting of information). These services include also services provided free of charge to the recipient and funded, for example, by advertising or sponsorship.

Directive 99/44/EC99/44/EC 1)The concept of legal guarantee relates to the legal protection of the purchaser in respect of defects in the goods acquired. This legal protection is rendered compulsory by the law and is not dependent upon the contract. The Directive hence establishes the principle of the conformity of the product with the contract. 2) The concept of commercial guarantee, on the other hand, calls upon the demonstration of the willingness of one person, the guarantor, who assumes personal liability for certain defects.

Give clear information to consumer including: -contact details -the main characteristics of the product or service -the total cost, including all taxes and delivery charges.

Give 2-year guarantee if the items turn out to be faulty or not as advertised. Warranty period

The right to delivery within a reasonable time purchase should be delivered within 30 days unless you agree otherwise with the consumer. Time to delivery

The right of consumer to change his/her mind: a)They can cancel their order for any reason within at least 14 days from receiving the order and send it back. b) The seller must give a refund within 30 days. They may have to pay the cost of sending goods back to the seller, though. [!] Some purchases are not covered by the cooling-off periods, for example hotel bookings, car rental and travel tickets. Goods refund