Ministry of State Administration and Administrative Reform 1 eGovernment International Workshop on e-Government and its Spatial Dimension Sofia 9 June 2006 Alexander Ognianov, PhD Ministry of State Administration and Administrative Reform

Ministry of State Administration and Administrative Reform 2 Our Vision Effective, modern and transparent administration, able to meet the high expectations of the Bulgarian citizens, the business and the EU for good services and high professional ethics. Competent and well- motivated civil servants.

Ministry of State Administration and Administrative Reform 3 eGovernment Effects Efficient e-services save time and money for citizens, business and administrations –Example: e-invoicing in Denmark saves taxpayers EUR 150 mln/year Е-services contribute to the increase in transparency and limit corruption on all levels –No face-to-face contact between administration and customer –E-procurement and invoicing could result in savings in total procurement costs of 5% to 20% Technology enables administrations to re-model services to better meet the needs of citizens and businesses: the “core” of the administrative reform

Ministry of State Administration and Administrative Reform 4 eGovernment Status (1) Internet connectivity – Central Administrations Source: MSAAR

Ministry of State Administration and Administrative Reform 5 eGovernment Status (2) Personal Computers in the State Administration Source: MSAAR

Ministry of State Administration and Administrative Reform 6 eGovernment Status (3) Source: MSAAR Implementation of the 20 indicative services of eGovernment, %

Ministry of State Administration and Administrative Reform 7 E-services current situation Internet Target systems Clients Client applications Portals

Ministry of State Administration and Administrative Reform 8 MSAAR’s Role Administrative simplification for the citizens and business by: –Introducing common standards –Integrating information systems –Implementing re-usable services at central, regional and local level (standards for all) –Monitoring and coordinating the implementation of e-government

Ministry of State Administration and Administrative Reform 9 The three pillars of successful reorganization Establishment of active legal framework and ordinances Re-engineering of the state administration Centralized and high-tech information systems

Ministry of State Administration and Administrative Reform 10 MSAAR eGovernment Tasks in Strategic Documents New eGovernance Law –Single provision and multiple usage of customer data –Introducing an obligation for administrations to communicate electronically –Setting standards for interoperability E-Commerce Law Update of eGovernment Strategy and new Action Plan

Ministry of State Administration and Administrative Reform 11 MSAAR eGovernment Tasks in Services and Technical Equipment Technological provisions –1,800 modern computers and servers for local administrations –2,150 electronic signatures for all government institutions Introduction of a centralized Human Resource Management information system Introduction of a centralized e-learning system

Ministry of State Administration and Administrative Reform 12 MSAAR eGovernment Tasks in Common Integration Platform (1) Establishment of centralised information structures –National e-services portal: customers do not need to know who offers which services –Centralised services for the identification of citizens and businesses –Centralised e-payment –Unified inter-departmental exchange of e-documents –Full online description of all administrative services –All administrative forms on-line

Ministry of State Administration and Administrative Reform 13 Centralised information structures Target systems Clients Client applications Portals Central e-Government Hub Identity & Security MessagingUtility Routing & IntegrationGSeS GSeS – Geo Spatial e-Services

Ministry of State Administration and Administrative Reform 14 MSAAR eGovernment Tasks in Common Integration Platform (2) Establishment of regional information structures –Template of a local government portal – integration with local services –Template of a municipality portal – integration with municipal services

Ministry of State Administration and Administrative Reform 15 With our Face to the People